Hotel Event Sales Manager

Join One of Northern Indianas Leading Hospitality Groups
As one of the premier hospitality groups in Northern Indiana we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott Hilton and IHG Brands. With multiple properties and new locations on the horizon we are expanding quicklyand so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka!
If you have a heart for service a passion for hospitality and a drive to grow youll feel right at home with us. We believe in promoting from within recognizing potential and investing in our people. Here youre not just filling a roleyoure building a career with a company that values your contributions and is committed to your success.

Responsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high-level service throughout pre-event event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Qualifications:
High school diploma or GED; experienced (1 2 years of experience) in the event management or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; at least 1 year experience in the event management or related professional area required

Salary Range:
Based on experience ($55000 - $65000) base salary. Associate is eligible for incentive and gratuity

Responsibilities:
Responsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout pre-event event and post-event phases of property events
This position primarily handles events of average complexity
Ensures their property events have a seamless turnover from sales to service back to sales
Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
Managing Event Logistics and Operations
Ensures that events progress seamlessly by following established procedures collaborating with other employees and ensuring accuracy
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Adheres to all standards policies and procedures
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Manages group room blocks and meeting space for average to large-sized assigned groups
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
Uses his/her judgment to integrate current trends in event management and event design
Acts as liaison between field salesperson and customer throughout the event process (pre-event event post-event)
Participates in customer site inspections and assists with the sales process as necessary
Performs other duties as assigned to meet business needs
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planners experience
Ensuring and Providing Exceptional Customer Service
Delivers excellent customer service throughout the customer experience and encourages the same from other employees
Empowers employees to provide excellent customer service
Sets a positive example for guest relations
Coordinates and communicates event details both verbally and in writing to the customer and property operations
Makes presence known to customer at all times during this process
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
Follows up with customer post-event

Physical Demands:
Ability to lift and carry heavy objects including cleaning supplies and linens (up to 50 pounds).
Ability to stand walk and bend for extended periods.
Flexibility to work shifts including weekends holidays and evening hours as needed.