Member Service Rep - Bilingual Korean
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: Customer Service Rep - Bilingual Korean
Location: Pasadena
Temp to Perm Possibility
Schedule: Monday Friday (8 am 5 pm)
ESSENTIAL JOB FUNCTIONS:
EDUCATION/EXPERIENCE:
SKILLS/KNOWLEDGE/ABILITY:
Location: Pasadena
Temp to Perm Possibility
Schedule: Monday Friday (8 am 5 pm)
ESSENTIAL JOB FUNCTIONS:
- Documents all communications involving beneficiary and provider contacts.
- Answer incoming calls from our customers to include but not limited to members providers health plans insurance brokers and hospitals in accordance with HIPAA guidelines.
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer system.
- Advises management on issues and opportunities regarding workflows.
- Coordinates complete resolution of service issues by interfacing with other departments including Eligibility Benefits Claims and any other departments internally.
- Learns required measures of health information regulations.
- Develops an understanding of the grievance and appeals process available to dissatisfied beneficiaries and providers.
EDUCATION/EXPERIENCE:
- High school graduate or equivalent.
- 1 year call center/customer service exp in a healthcare setting
SKILLS/KNOWLEDGE/ABILITY:
- Excellent phone etiquette/skills
- Bilingual Korean
- Medical terminology
- Ability to multitask and problem solve in a fast-paced work environment.
Key Skills
- Commercial Property Paralegal
- JAVA/J2EE
- Building Construction
- Javase
- Administrative Services
