Senior IT Project Lead (Major Incident Operator)
Senior IT Project Lead (Major Incident Operator)
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1 Vacancy
Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
The Senior IT Project Lead will be responsible for interacting with Global IT teams and business units to help manage downtime working on P2 ticket and swat calls for P1/P0s. This role will be reviewing managing coordinating and educating our ITSM processes that encompass Incident Problem Change CMDB knowledge management. The Senior IT Project Lead will also audit/review many process knowledge documents and contribute to continuous improvement in IT Operation.
Responsibilities may include the following and other duties may be assigned:
Review manage update audit ServiceNow platform tickets (Incident Change Problem KB knowledge)
Performing ServiceNow advance reports trending and analytics
Understanding Power BI reports and dashboard
Managing small to medium projects and tasks
Conduct daily IT OPS MI Team calls
Host Initial RCA transition call to problem management
Develop strategies to prevent recurring incidents
Create and conduct training
Perform debrief meetings with IT teams
Generate reports and statistics on major team performance
Required Knowledge and Experience:
Bachelors degree or 10 years of equivalent IT industry service experience
8 years as the requirement is equivalent to SMO Lead who is an expert in ITIL Service management portfolio
IT Technology Certification is a plus
PowerBI experience is a plus
Proficiency with ServiceNow Dashboard (adding filter fields and custom search)
Some out of hours work will be required
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Senior IC
Employment Type
Full-Time
