Senior Product Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were building the AI-driven future of customer success from retention to growth!
Gainsight is the AI-powered retention engine behind the worlds most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2000 companies trust Gainsights applications and AI agents to drive learning adoption community connection and success for their customers. To explore how our suite of solutions is shaping the future of customer success check out the link.
About This Role:
Were looking for a full-time Senior Product Manager to join our Product team reporting to the SVP Atlas. This role is a hybrid role based in Tel Aviv Israel.
In this role youll play a key role in shaping Gainsights new Atlas suite which is redefining how post-sales teams operate by delivering AI-powered autonomous agents that elevate customer success professional services and revenue expansion. Youll do this by taking agents from napkin sketch to in-production usage with Fortune 500 design partnersbalancing vision ruthless prioritization and hands-on execution in a fast-moving startup environment. This is a great opportunity for someone who thrives in building from zero-to-one and enjoys working cross-functionally with design engineering and go-to-market teams. The ideal candidate brings strong skills in product strategy execution and cross-functional collaboration.
What Youll Do:
Own the agent roadmap. Frame the product vision turn ambiguous problems into hypotheses and MVPs and maintain a clear data-backed backlog that ladders to Atlas and Gainsight OKRs.
Partner with customers. Conduct discovery with Sales CS and Professional Services leaders to deeply understand workflows pricing sensitivities and success criteria after the deal closes. Validate solutions via rapid prototypes and live pilots.
Drive execution with engineering & design. Write crisp PRDs / specs craft prompts and iterate quickly with LLMs and tools like Lovable Cursor etc. Facilitate sprint rituals and unblock the team.
Measure & iterate. Define success metrics set up analytics and run A/B tests to optimize agent performance usability and commercial impact.
Evangelize & enable. Train Sales and CS on positioning and pricing craft release notes and demos and present progress to exec sponsors and enterprise customers.
This is not a complete list of responsibilities and the scope of the role may evolve with the needs of the team and business.
What Were Looking For:
Must-have skills or experience:
35 years of SaaS PM experience shipping production-grade products (ideally AI/ML-driven) with meaningful user adoption.
Ability to speak enterprise post-sales fluently. Youve built or sold tools for Customer Success Renewals Professional Services or adjacent revenue teams and know their KPIs and pain points.
Prototype with AI daily. Youre comfortable prompting GPT-4o chaining calls evaluating models vs. RAG pipelines and hacking quick demos in Python/TypeScript or no-code tools.
Experience of making data your co-pilot. You interrogate Snowflake or BigQuery run funnel analyses and translate insights into product bets.
Communicating like a founder. Whether writing a one-pager running a customer call or debating trade-offs with engineers you clarify the why inspire action and welcome feedback.
Thriving in ambiguity. Deadlines excite you hats are interchangeable and good enough this week beats perfect next quarter.
Nice-to-have skills or experience:
Prior software engineering data-science or agentic-framework (LangChain AutoGen CrewAI etc.) experience.
Exposure to pricing & packaging for consumption-based or value-based SaaS models.
Track record co-developing products with large enterprises or strategic design partners.
Why Youll Love It Here:
Gainsight is a place where innovation is shaped through collaboration curiosity and a shared focus on solving real-world problems. With a growing suite of products across customer success product experience community education and AI-powered relationship intelligence we continue to evolve with the needs of our customers. When people with diverse strengths a strong sense of community and true passion for our mission come together they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability trust and support that people need - not just to do the job but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight we believe great work happens when teammates feel fully supported.
- We offer a comprehensive benefits package including pension contributions a Study Fund (Keren Hishtalmut) and a monthly lunch card allowance . Youll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities were passionate about helping our teammates learn grow and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you wed love to hear from you.
Additional Information:
Were committed to creating an inclusive fair and transparent hiring process. As an equal opportunity employer we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process please contact .
If youre applying for a role through an Employer of Record (EOR) or contractor arrangement please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
Required Experience:
Senior IC
Employment Type
Full-Time
