Field Service Engineer
Field Service Engineer
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
The Field Support Engineer is responsible for all aspects of equipment support performed at customer sites or prior to delivery and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection installation commissioning planned maintenance troubleshooting assessment breakdown repair and in-service to customers on basic device maintenance.He or she is the main contact point with the local customers. May be responsible for providing quotations and negotiating discounts within their approved DOA.
Responsibilities may include the following and other duties may be assigned:
Effectively manage the customer expectation and compliance with customers SLAs and safety
Able to support last minute call to attend the customer onsite calls at non-working hours.
Supports minor projects including performing tests interpreting data developing reports
Performs technical activities requiring considerable judgment
Has working knowledge of all products and can provide some guidance to lower level employees including 3rd party service provider engineers
Expected to independently propose solutions to problems for supervisor review
Has unsupervised interaction with customers involving simple negotiations
Obtains and provides technical information on matters of significant importance to the job area
Able to advise internal and external customers on available service options and make recommendations as a consultant
Able to assist in providing on the job guidance to other employees within job area
Manages own workload and ensures timely completion of tasks
Acts as an escalation point for issues encountered in the field
Monitors own certification status and highlights need for re-certification
Coordinate test tool and spare part availability in the field
Communicates independently with biomedical engineers the in-country commercial organization and customers
Ability to work on tasks which are typically not routine
Lead by example in good documentation practice
Responsible to ensure all documentation / system entries are fully complete in a timely manner
Assist the commercial and junior team members during product demonstrations
Communication to customers on product lifecycle management product upgrades and upcoming new product introductions
Required Knowledge and Experience:
A Bachelors Degree is required fort his role
Working knowledge of ISO13485 / GDPMD
Knowledgeable in ESD precautions and practice
Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment
Experience with service sales and promotion
Opex Lean / Six Sigma certification
Experience with SAP / Service Max
Formal training in:
Negotiating skills
Key accounts management
Consultative selling skills or equivalent
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Employment Type
Full-Time
