Department Coordinator - Mississauga Kia

We Are Hiring! Join Our Team as an Automotive Department Coordinator and Take the Lead in Coordinating People Processes and Projects That Keep Our Automotive Department Moving Forward at Full Speed!

The Department Coordinator position will be tasked with handling all support aspects of the service department as required primarily through the support of incoming calls appointment booking including recommendation of additional services follow-up calls for missed appointments and parts orders as well as customer experience support and feedback coordination. The role also includes actively supporting service staff and management during breaks holidays or periods of increased busyness and assistance with the coordination of internal work requests and external vendors.

At the 401 Group of Companies we want to focus on not who you are but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers trendsetters creators do-ers catalysts go-getters and influential leaders in all aspects of who they aspire to be daily.

Location: 2600 Motorway Blvd Mississauga ON (Kia)

Hours: 8:00 AM- 5:00 PM Monday to Friday rotating Saturdays

Compensation: $40000 to $45000 per year

Some Of What You Will Be Doing:

(May include many other exciting ways to support our team and customer experience)

• Assisting customers in peak times as a back up to our service advisors and parts counter and to cover absences or vacations
• Maintain an excellent relationship with the new and used car departments quoting repairs scheduling work meeting reconditioning deadlines and estimates
• Entering and managing warranty claims through manufacturer portal and correctly invoicing paid claims in DMS
• Facilitating the sales-to-service customer handoff through explanation of service menu and maintenance requirements and booking first appointments
• Follow up pre-booked appointments prior to initial service visits as well as missed service appointments
• Assisting with incoming customer inquiries by phone email or in-person to ensure a responsive customer experience
• Maintenance of the customer facility condition and materials for customer experience such as sanitation products and lounge amenities
• After service contact and follow up ensuring peak customer satisfaction and manufacturer experience standards (ASSI)
• Handling of initial contact for after service inquires issues complaints and engaging with Service Manager for handling
• Ensuring compliance with all manufacturer service and warranty standards with regards to paperwork technician documentation and filing systems
• Leadership and participation in the dealership customer experience and positive employee culture and attitude
  
  
  

What You Bring to the Table:

• Valid G drivers license
• Clean drivers abstract
• Proven customer service and sales ability or track record
• Ability to work rotating Saturdays
• PBS experience is a definite asset
• Previous Service advisor with a proven track record is considered an asset however we will train the right person for the role
• A very positive person who must possess excellent computer skills and ability to multi-task in a fast paced environment
• We are looking for stable long-term candidates with a proven stable track record

So why work for us

• The 401 Group of Companies is privately owned and 100% Canadian
• 40 State-of-the-art facilities including a Google-like call centre and an 80000 sq. ft. centralized service Hub
• A fun fast-paced and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching mentoring and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service along with a special discount at the Blackshop Restaurant and Wine Bar.
• Perkopolis Enrollment
• On-site Parking
  

The 401 Group of Companies is proud to be recognized as one of Canadas fastest growing Elite Business Management Groups offering a full line of automotive recreational vehicle powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge Ontario. Our brands include but arent limited to Kia Mitsubishi Volkswagen Hyundai Subaru Honda Nissan Toyota Chrysler Jeep Dodge Ram Buick GMC Yamaha 401 Auto Financing CampMart and Grand River Boats.

If you have a growth mindset like us wed love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation please contact HR or

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications we receive we are unable to confirm the receipt of individual applications or resumes.