Job Title: Residential Specialist

Department: Permanent Supportive Housing Program TBD

Reports to: Program Manager

FLSA: Full Time and Non-Exempt

Benefits: Alpha Project offers a generous benefits package including 14 paid holidays paid vacation sick leave and 100% employer-paid medical dental vision premiums and group life insurance

Salary Range: $20-25 an hour commensurate with experience and education

Residential Specialists are responsible for creating a positive and empathetic environment while providing residents with assistance accessing services and offering engagement opportunities. The Residential Specialist will also support the case management team in promoting client progression towards maintaining housing obtaining medical insurance increasing income and other self-sufficiency needs and engaging in activities that benefit the quality of life.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Relations

• Provide encouragement and direction to residents.
• Arrange coordinate and advocate for a variety of services to meet those complex needs.
• Assist with transportation including coordinating transportation and driving residents to appointments and outings.
• Assist clients with securing food necessary supplies and equipment.
• Coordinate and oversee activities including social gatherings and basic life skill classes.
• Assist in the computer lab.
• Assist eligible residents with activities of daily living until IHSS benefits are secured.
• Assist with donations.
• Maintain a productive relationship with residents.
• Address unanticipated resident needs and issues as they arise.

Client Management

• In coordination with case managers assist clients with obtaining and completing needed documents.
• In coordination with the case manager assist clients in identifying enrolling and attending medical substance abuse and therapeutic services.
• Connect clients with partner agencies and services.
• Assist in driving and coordinating transportation for clients to necessary appointments.
• Participate as a multi-disciplinary team member that reviews client cases and develops action plans to meet each clients individual needs.

Intake Administration

• Maintain a safe and healthy work environment by adhering to organization standards and all applicable Federal State and local laws and regulations.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job.

Work Environment and Physical Demands

The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Sitting at a desk for sometimes long and continuous periods of time;
• Answering or making calls on the telephone for sometimes long and continuous periods of time;
• Using a keyboard to perform research and to communicate through written means for sometimes long and continuous periods of time;
• Looking at a computer monitor for sometimes long and continuous periods of time;
• Frequent standing walking reaching lifting and stooping;
• Exposure to moderate to loud noise level including occasional offsite visits such as stadiums;
• Possible contact with onsite animals/pets; and
• Potential for exposure to bodily fluids.

QUALIFICATIONS

Candidates must demonstrate the ability to follow policies and procedures established in the Companys Employee Handbook. Candidates will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups co-workers and addition the education experience and other skills listed below are representative of the knowledge skills and abilities required.

EDUCATION CERTIFICATION & EXPERIENCE

• High School diploma or GED and a minimum of a combined two (2) years of lived experience and at least one (1) year of practical job experience.
• CPR and First Aid certification.
• NARCAN administration.
• Privacy training.
• Current Drivers License required.
• Maintain a clean driving record required.

KEY SKILLS SET

• The ability to communicate in person and over the phone required;
• Strong written and verbal communication skills required;
• The ability to adhere to policies and procedures required.
• Understanding confidentiality protocols and protecting personal information required;
• The ability to organize and prioritize projects and multiple tasks in an effective and timely manner required;
• Effectively problem-solve and maintain composure in high-pressure situations required;
• Act as liaison with partner agencies;
• The ability to work independently with minimal daily supervision required;
• Knowledge of all applicable Federal State and local laws codes regulations and departmental policies and procedures;
• Experience with theory principles and practices of homeless housing interventions social services case management eviction prevention shelter diversion and crisis intervention;
• Knowledge of used practices and principals including Housing First Trauma-Informed Care Conflict Resolution Motivational Interviewing Low Barrier Operations and Prevention and Diversion preferred; and
• Bilingual speakers of any language preferred.

EQUIPMENT AND APPLICATIONS

• High proficiency in MS Office including Word Excel Outlook PowerPoint and web browsing.
• Working knowledge of all standard office equipment.

Alpha Project for the Homeless provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law.

Are you willing to consent to a background check

Required Experience:

Unclear Seniority