AmeriCorps Digital Navigator

ABOUT TWIN CITIES R!SE:

Twin Cities R!SE is a nonprofit 501(c)3 whose mission is to transform the lives of those impacted by racial or socio-economic barriers through Personal Empowerment career training and meaningful employment. Our vision is a community where all individuals especially people of color have attained financial independence through employment success.

Our 8-week career training programs provide participants with the skills needed to be successful on any job. Our training focuses on individual development Personal Empowerment Career Training and the 21st Century Skills that todays employers are looking for. Graduates of this program typically double or triple their annual income. Our career coaches help participants develop a career plan while providing them with the resources and placement connections needed to achieve their goals.

Employers hire TCR graduates because they value that TCR graduates apply their Personal Empowerment skills leading to accountability responsibility conflict resolution positive interaction attendance and long-term change. They also know TCR graduates receive continued coaching services through the end of the first year of employment and that over 70% of TCR graduates stay at their job 1 years well above the general average.

Our Personal Empowerment Training curriculum that provides transformative Emotional Intelligence Training has been designed by The Empowerment Institute at Twin Cities R!SE. Not only do our TCR program participants benefit from this training The Empowerment Institute partners with businesses schools universities and nonprofits to help them create their own empowered cultures within these organizations.

JOB PURPOSE:

AmeriCorps is a federal agency for national service and volunteerism. Volunteers/members work full-time for a term of about one year and in exchange receive a living allowance and several other benefits. AmeriCorps members are considered volunteers and are not regular payroll employees. Additional details regarding benefits are included below.

Digital Navigators will conduct program participant intakes design individualized Digital Development Plans and provide digital literacy instruction at host sites and support program participant certification through one-on-one mentorship and group tutoring using Northstar Digital Literacy. They will also update or create digital resource guides and make referrals to program participants based on participant intake self-identified goals. Digital Navigators will evaluate program effectiveness through post-participation follow-up surveys that track 1) program participants increased confidence in digital literacy skills and 2) employment gains.

About Digital Navigation Corps

Digital Navigation Corps aims to provide digital job readiness skills and create pathways of economic opportunities for adults 16 years and older from low-income and historically under-invested communities.

Digital Navigation Corps is an AmeriCorps program of Literacy Minnesota an organization that connects people to transformative learning sparks innovation in literacy and mobilizes change. Literacy Minnesota envisions a future where literacy eliminates injustices and strengthens communities. The literacy work that began 50 years ago in Minnesota is now nationwide providing curriculum classes workshops and research to partners and learners. Digital Navigation Corps is Literacy Minnesotas response to the digital skills-gap that impacts communities across the country. Built on a longstanding tradition of service and pioneering the newest resources in digital learning Digital Navigation Corps addresses critical digital literacy needs by bringing Digital Navigators to work alongside community members who are striving to reach their professional goals. Digital navigators will support community members through one-on-one mentorship classroom-based instruction and resource guide creation and referrals.

JOB DETAILS:

• Department: Education
• Reports To: Workforce Education and Training Manager
• Location: Minneapolis Office
• In-office or Hybrid: Hybrid
• Full or Part-time: Full-time
• Term of Service: 1 year

PRIMARY DUTIES & RESPONSIBILITIES:

• Work closely with TCRs Education Services to work cross-functionally with other TCR operating areas to coordinate effective communication strategies and coordinate strategies to maximize outcomes of the educational benchmark targets established for the organization.
• Assist participants entering TCR programs with learning basic computer skills including; basic typing skill mouse/keyboard use database understanding finding a document and attaching it to an email and ability to use online systems like job applications Word or Google docs.
• Assist in the development and maintenance of policies and procedures associated with digital literacy. Identify needed policies or policy clarifications to meet the changing needs of participants and the organization.
• Administer and manage the Digital Literacy program to facilitate virtual and in person learning strategies for the organization.
• Assist in the development of TCRs Digital Literacy Guide to direct facilitation approaches policies and processes aligned to TCRs educational strategy.
• Develop coordinate and implement new program initiatives consistent with the educational strategy and organizational needs of TCR digital Literacy (Northstar).
• Develop and lead digital literacy assessments with all program applicants before during and post cohort completion of career track training. Assess the participants needs and support them with one-one guidance or classroom digital literacy training based on needs.
• Facilitate a regularly scheduled digital literacy training which would be done virtually hybrid and/or in person.
• Communicate effectively with TCR Outreach Education and Coaching staff to support individual participants before during and post cohort completion.
• Administer and analyze the assessment data gathered and maintain an ongoing profile of TCR participants for strategy development and support.

SUPERVISORY RESPONSIBILITIES N/A - This position does not supervise any staff.

JOB REQUIREMENTS:

Minimum Qualifications

• US citizen national or lawful permanent resident
• High school diploma or equivalent
• Successful completion of all required criminal history checks
• At least 18 years old by first day of service

Knowledge Skills and Abilities

• Project planning and cross-functional communication skills to move new initiatives from idea stage to implementation.
• Technological proficiency with various software applications to support relevant data tracking educational delivery report management and analysis.
• Classroom training experience with familiarity in working with adult learners.
• Ability to lead and/or participate in cross-functional teams to achieve strategic goals and direct educational initiatives throughout the organization.
• Data analysis and informational literacy skills with the capacity to define and develop outcomes and benchmark indicators to measure overall program performance.
• Ability to manage priorities to ensure work is completed in a timely and productive manner and to achieve strategic goals.
• Ability to work both independently and in a team environment.
• Ability to communicate effectively and persuasively in oral and written communication on an interpersonal or group level including effective listening and relationship building skills
• Ability to work with a positive outlook in a changing environment quickly adjusting key priorities in response to the ever-changing dynamics of the organization
• High degree of confidentiality diplomacy discretion tact and appropriate interpersonal relationship boundaries with participants
• Strong critical thinking skills and the ability to achieve results both individually and working with others within the scope of the organizations policies practices and procedures
• Knowledge of and ability to use computer including use of organizations data base Microsoft Office (Word Outlook) and other technical resources to effectively accomplish work

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

Must be able to perform the essential duties of the position with or without reasonable accommodation.

Physical Demands:

• Ability to use a PC/laptop requiring repetitive motion of fingers hands and wrists.
• Required to occasionally move about in an office environment to access file cabinets printers etc. and remain in a stationary position for extended periods of time.
• Required to move about in a classroom during training facilitation.
• Ability to lift light materials and equipment in the typical office environment (up to 15 pounds).
• Ability to be on video calls with camera on for all meetings.
• Willingness to be flexible with work hours to accommodate the needs of the organization.

Work Environment:

• Typical office environment
• Work schedule: Occasional evenings will be required (workweek will be adjusted accordingly).
• Travel requirements: Ability to travel to various sites for occasional meetings and events.
• Location/structure of work: Position is hybrid; employee will be expected to work in office and from home.

TERM OF SERVICE: October 15 2025 - 10/14/2026. Full-time service 40 hours per week. Digital Navigators must serve a minimum of 1700 hours to successfully complete their service term. If Digital Navigator completes their 1700 hours before the official end date they may have the option to end their service term earlier (with supervisor approval).

TIME REQUIREMENTS: Monday through Friday 9am-5pm some evenings may be required. Required Twin Cities R!SE meetings include in-person and virtual All Staff Meeting bi-weekly team meeting weekly check-in meeting.

BENEFITS:

Digital Navigator Corps Benefits:

• Bi-weekly living allowance of $957
• $7395 Segal AmeriCorps Education Award upon successful completion of service term (at least 1700 hours)
• Up to $750 for one-time housing assistance
• Up to $750 for additional settling in expenses
• Relocation assistance- For members relocating a greater distance than 50 miles from their home of record to a new residence for their year of service a travel reimbursement of $.40 per miles is available for their initial relocation
• Loan deferment and interest forbearance (on qualifying student loans)
• Health insurance coverage
• Childcare coverage for qualifying members
• $150 in professional development funds (for the year)
• Leadership development
• Digital literacy skill development
• Valuable professional networking opportunities
• Alumni networks

Twin Cities R!SE Benefits: The Digital Navigator will make a significant impact in the local community. They will also be part of a dedicated passionate team based on the foundation of Empowerment (emotional intelligence) and the goal of participants being Empowered and Employed.

Additional benefits during service period include:

• Gas/bus card
• Phone laptop internet
• Career development
• Empowerment (emotional intelligence) training
• Financial literacy training

This is a full-time volunteer position through an AmeriCorps program Digital Navigation Corps. To apply please submit a cover letter (explaining your interest in the position) and your resume.

Twin Cities R!SE is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization regardless of race color creed religion national origin sex (including pregnancy or pregnancy-related conditions) gender identity sexual orientation disability age marital status veteran status familial status genetic information or any other protected status. We encourage candidates with diverse backgrounds such as these to apply for this position.