Inbound Customer Service Representative
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Job Location:
Jamestown, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Genie Retail Energys Customer Service Department is the heart of our company. By coming to work in our department you will be among the frontline communicators who listen to customer concerns answer questions and find solutions for our customers. Our work is interactive challenging and critical to our success. Bring your reliability positive energy and confidence to the Genie Retail Energy family which offers growth and opportunity. Salary $16.50 an hour plus commission to start
Our team is seeking professional candidates to work in a remote environment that have the ability to work well both individually and within a team. The top 4 qualifications include being reliable energetic with a positive attitude a good listener and great problem solver The position offers a variety of responsibilities and will challenge you daily:
Duties and Responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Focus of customer retention.
- Providing customers with the organizations service standards.
- Identifying escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries.
- Recording details of comments inquiries complaints and actions taken.
- Other duties as assigned.
Requirements:
- High School Diploma/GED
- Bilingual a plus
- Some sales and customer service experience
- Excellent communication skills including verbal with proper grammar.
- Excellent computer skills.
- Detail-oriented with the ability to multitask.
- Some experience with MS Excel is a plus
- Able to react effectively and calmly in escalated situations
Benefits Program:
- Competitive Wages
- Medical Dental and Eye insurance available
- Vacation and Sick time
- 401K benefits
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Genie Energy believes that competition and ceaseless innovation are required to meet the world’s growing demand for affordable, environmentally sustainable and reliable sources of energy.
