Strategic Portfolio Analyst – Domain Trainee – Swedish – Remote EMEA

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Strategic Portfolio Analyst Domain Trainee Swedish Remote EMEA

We are seeking a highly motivated and experienced voice process Strategic Portfolio Analyst Swedish to join our finance team supporting our client.

This role is critical in ensuring timely follow-up on defaulted invoices managing unapplied cash and credit notes and fostering strong reciprocal relationships with customers. The ideal candidate will bring an initiative-taking approach to collections a customer-centric mindset and a passion for process improvement and confident to minimum C1 level in speaking with customers on a daily basis as calling will the main method of contact.

Key Responsibilities:

Client-Focused Collections: Proactively follow up with end users on overdue invoices unapplied cash and outstanding credit notes to ensure timely resolution and payment. Establishing regular calls with key customers and business client partners to work through account past dues and prevent recurrence.

Issue resolution

Working with the strategic customers to determine the root causes of past due and work alongside them to establish processes which will prevent future recurrence.

Client engagement

Establishing operational mechanisms to drive accountability across the client business with commercial account and finance managers to support end customer past due resolution.

Customer Relationship Management: Build and maintain strong professional relationships with customers via phone and email ensuring a positive and collaborative experience.

Process Optimization: Lead initiatives to establish and continuously improve a robust and scalable collections process within the team.

Performance Monitoring: Consistently meet or exceed daily KPIs and contribute to achieving quarterly cash collection targets.

Reporting & Documentation: Maintain accurate records of collection activities and provide regular updates to management on account status and risk exposure.

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Minimum Qualifications & Experience:

Minimum years of experience in AR collections preferably in a shared services or multinational environment.

Experience working with clients or in a regulated industry is a plus.

Strong understanding of AR processes cash application and credit management.

Proficiency in ERP systems (e.g. SAP Oracle) and Microsoft Excel.

Excellent communication and negotiation skills.

Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

Key Competencies:

Results-driven with a strong sense of accountability

Customer-focused with excellent interpersonal skills

Analytical and detail-oriented

Process improvement mindset.

Resilient and adaptable to change.

Excellent written and spoken English. Minimum C1 and 1 Nordic language at the same C1 level.

Voice process confident to call customers and resolve aging past dues.

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
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