Technical Service Advisor

Burlington - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

GEA Separation & Flow Technologies a division of the global GEA Group designs and manufactures process engineering components including separators decanters homogenizers valves and pumps. Our solutions are essential in industries such as food & beverage chemicals pharmaceuticals biotech energy marine and environmental applications.

We are looking for a full-time permanent Technical Service Advisor! Are you passionate about solving complex technical problems and have a strong background in electromechanical systems This could be your next big opportunity!

Responsibilities / Tasks

Provides Support to customers Service sales Team Leads Regional manager and service technicians with resolving complex technical issues identified by the service team. Support is provided by phone Remote support in person on site or by email as required;
Drive optimal technical service support for the Country including Canada and Caribbean islands in conjunction with global 2nd level support team (Germany);
Address all Ticket Desk requests for technical support for the Country including Canada and Caribbean islands;
Liaise with engineering colleagues both in US and Germany (Process electrical and Plc documentation needs etc.);
Work in multiple markets and across business units (Dairy Beverage Oil &Gas Pharma Environmental Marine Etc.);
Diagnose and specify faults suggest remedial measures coordinate and carry out remedial measures;
Ability to Upload and download programs to PLCs.
Document support request and actions taken with detailed written service reports;
Collect record and transcribe data within C4C SAP and CRMoP;
All other duties as assigned or directed by management.

Your Profile / Qualifications

Technical background Engineering background or similar through experience;
Previous experience of at least 5 years servicing maintaining and troubleshooting separators;
Specialist knowledge with Separators and Decanters (Training for specific equipment will be provided);
Electromechanical troubleshooting skills;
Good verbal and written English (report writing skills);
Ability to network and build relationships;
Strong innovative thinking and change competences;
Very good analytical capabilities problem-solving skills;
Takes ownership of work successes and mistakes;
Effective Listening;
Proven communication skills at all levels of the organization;
Ability to effectively plan and organize tasks;
Strong Time Management;
Travel 30-40 %.

Did we spark your interest
Then please click apply above to access our guided application process.

Required Experience:

Unclear Seniority

Responsibilities / Tasks

Provides Support to customers Service sales Team Leads Regional manager and service technicians with resolving complex technical issues identified by the service team. Support is provided by phone Remote support in person on site or by email as required;
Drive optimal technical service support for the Country including Canada and Caribbean islands in conjunction with global 2nd level support team (Germany);
Address all Ticket Desk requests for technical support for the Country including Canada and Caribbean islands;
Liaise with engineering colleagues both in US and Germany (Process electrical and Plc documentation needs etc.);
Work in multiple markets and across business units (Dairy Beverage Oil &Gas Pharma Environmental Marine Etc.);
Diagnose and specify faults suggest remedial measures coordinate and carry out remedial measures;
Ability to Upload and download programs to PLCs.
Document support request and actions taken with detailed written service reports;
Collect record and transcribe data within C4C SAP and CRMoP;
All other duties as assigned or directed by management.

Your Profile / Qualifications

Technical background Engineering background or similar through experience;
Previous experience of at least 5 years servicing maintaining and troubleshooting separators;
Specialist knowledge with Separators and Decanters (Training for specific equipment will be provided);
Electromechanical troubleshooting skills;
Good verbal and written English (report writing skills);
Ability to network and build relationships;
Strong innovative thinking and change competences;
Very good analytical capabilities problem-solving skills;
Takes ownership of work successes and mistakes;
Effective Listening;
Proven communication skills at all levels of the organization;
Ability to effectively plan and organize tasks;
Strong Time Management;
Travel 30-40 %.

Did we spark your interest
Then please click apply above to access our guided application process.

Required Experience:

Unclear Seniority

Key Skills

Sales Experience
Time Management
Order Management System
Customer Service
Dealership Experience
GM Vehicles
Retail Sales
Tire Service
Automotive Repair
OSHA
Service Writing
Automotive Service

Apply Now

About Company

GEA

Established in 2010, Global Pageant is an ISO 9001, ISO14001 & ISO 45001 certified and ISO IEC 17020 accredited, professional third-party inspection & testing company headquartered in Dubai UAE. We are a corporate partner of the American Society for Non-destructive Testing (AS ... View more

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