Service Support Specialist II

Work Schedule

Environmental Conditions

Job Description

Are you ready to lead in a role where you can make a tangible impact every day Thermo Fisher Scientific is looking for an exceptionally dedicated and hardworking individual to join our team in Cambridge as a Service Support Specialist. This is an outstanding opportunity to be part of a dynamic team that values integrity innovation and collaboration.

KEY RESPONSIBILITIES:

• Coordinate vendor scheduling and lab escorting to ensure timely completion of services.
• Manage work orders and resolve issues using CMMS software.
• Utilize inventory tools to collect asset data in laboratory environments and maintain strong data quality.
• Export and analyze data for accurate cleansing and prepare it for submission.
• Ensure complete and accurate data entry into the asset management database.
• Develop and maintain positive and professional working relationships with clients and Thermo Fisher staff.
• Ensure customer satisfaction loyalty and overall asset data integrity and accuracy.
• Develop action plans and supervise mechanisms to drive continuous improvement.
• Ensure compliance with all regulatory guidelines specific to asset management and services programs.
• Drive problem resolution as needed.
• Perform other duties as assigned by Thermo Fisher management.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required; Associate degree preferred.
• 2 years demonstrated experience in a laboratory operational setting or relevant work experience
• Experience in Life Sciences Healthcare or related fields.
• Previous customer service experience preferred.
• Proficiency in reading writing and speaking English.
• Display a high level of confidentiality.
• Strong desire to serve the customer and deliver excellent customer service.
• Proficient in handling various responsibilities and meeting timeframes.
• Proficiency with computers and Microsoft Office suite especially Excel.

WHY JOIN US:

• Be part of a company that is dedicated to innovation and excellence.
• Work in a collaborative and supportive environment.
• Opportunities for professional growth and development.
• Make an impact on the world through your work.

BENEFITS:We offer competitive remuneration an annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

• A choice of national medical dental and vision plans.
• Employee assistance and family support programs including commuter benefits and tuition reimbursement.
• Paid time off (PTO) paid holidays annually accident and life insurance and short- and long-term disability in accordance with company policy.
• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan.
• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

Apply Today: If you are passionate about providing exceptional service and have the skills and experience we are looking for we encourage you to apply. Join Thermo Fisher Scientific and help us make a difference.

Thermo Fisher Scientific is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.