Industry: logistics & Transports
Job Purpose
To support the execution of day-to-day sales activities including customer contact quotation preparation and coordination with internal teams. The Sales Officer is a key contributor in introducing HLH Transports services to the market responding to inquiries and ensuring customer satisfaction.
Key Responsibilities
1. Sales Support & Client Interaction
- Respond promptly to client inquiries via email phone or in-person.
- Provide information about HLHs services including freight forwarding road transport customs clearance and warehousing.
- Maintain regular contact with assigned clients and follow up on leads.
2. Quotation Preparation & Communication
- Assist in preparing accurate and timely quotations for logistics services.
- Calculate basic rates including tax/VAT in line with pricing guidance.
- Submit quotations to clients and follow up on feedback.
3. Sales Coordination & Documentation
- Coordinate with the Documentation Operations and Finance teams to support customer needs.
- Record all sales activities quotation status and customer communication in the CRM system.
- Ensure that all client documents contracts and quotations are properly filed and tracked.
4. Market Information & Reporting
- Gather basic competitor information and customer preferences.
- Assist in data collection for market surveys and price benchmarking.
- Prepare weekly updates on client interaction and follow-up activities.
Key Requirements
Education & Experience
- Bachelors degree in Business Administration Marketing Logistics or related field
- 1-2 years of working experience in sales customer service or logistics (preferred but not required)
Skills & Competencies
- Good communication and presentation skills
- Basic understanding of logistics services is an advantage
- Computer literate (MS Office Email CRM)
- Proficiency in Khmer; English required; Chinese is a plus
Attributes
- Energetic and customer-focused
- Detail-oriented and organized
- Willing to learn and grow within the team
- Positive and collaborative mindset
Reports To: Senior Sales Officer / Sales Manager
Location: Phnom Penh Cambodia