Guest Services Manager |HOTEL DU PONT | Wilmington, DE
Guest Services Manager |HOTEL DU PONT | Wilmington, DE
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What Youll Do
Oversee daily front office operations including reception concierge bell/valet and night audit functions
Train mentor and develop Guest Service Agents Bell Attendants and Supervisors to uphold hotel standards
Ensure service excellence by responding to guest requests concerns and escalations with care and efficiency
Monitor staffing levels scheduling and performance to support operational and financial goals
Collaborate with Housekeeping Engineering and Food & Beverage teams to ensure seamless guest experiences
Serve as Manager on Duty representing hotel leadership and ensuring guest satisfaction during each shift
Who You Are
A hospitality professional with prior supervisory or management experience in a luxury or boutique hotel setting
Polished approachable and skilled at building strong guest and team relationships
Organized and proactive with the ability to manage multiple priorities in a fast-paced environment
Knowledgeable in front office operations and hotel systems (Opera PMS experience preferred)
Flexible and dependable with availability to work evenings weekends and holidays as needed
Why Youre Here
You understand that the Front Office is the face of the hotel and every detailfrom a warm greeting to a seamless departuredefines the guests impression. Youre passionate about leadership hospitality and setting the standard for service. At HOTEL DU PONT youll play a key role in relaunching a legend ensuring every guest feels welcomed valued and inspired to return.
Lead with confidence. Inspire with care. Be part of the relaunch of an icon.
Required Experience:
Manager
Employment Type
Full-Time
