Customer Service Advisor
Customer Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were looking for an enthusiastic highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication listening and problem-solving skills. If you love interacting with people and youre interested in new opportunities career growth and a positive fast-paced work environment we want to hear from you!
- Customer Communication - Handle inbound customer calls provide clear information resolve inquiries and follow up on quotes sales orders and purchase orders to ensure timely processing and delivery
- Order/Account Management- Process orders accurately manage logistics and shipping and ensure timely fulfillment with minimal delays
- Vendor and Product Knowledge- Understand products and the industry using resources to find answers and learn beyond data entry tasks while utilizing vendor portals (Parker Hannifin TrulinX PhConnect Distranet TOPZ) for order entry status updates and vendor relationship management
- Cross-Departmental Collaboration- Collaborate with production sales accounting and other CSRs and vendors to ensure smooth order processing and resolve issues
- Training and Professional Development - Participate in ongoing product and pricing training to maintain accurate knowledge of products company offerings and pricing tools such as SPAs price multipliers and other pricing strategies
- Customer service experience with an independent sales force
- Preferred candidate has experience in manufacturing or other industrial-related experience
- Computer experience
- Microsoft Applications (Outlook/Excel)
Required Experience:
Unclear Seniority
Employment Type
Advisor
