Park Room Supervisor - JW Marriott Grosvenor House

EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

Grosvenor HouseLocated on Park Lane in the heart of Mayfair our distinguished 5-star hotel offers exceptional accommodation epicurean delights and sweeping views over Hyde grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities royalty and business leaders to Mayfair throughout its history and continues to do so.

JOB SUMMARY

To supervise the Park Room managing the day-to-day operation. You should support the departments associates maintaining a highly motivated team driving standards and maximising revenue. Toassist management with additional leadership and administrative tasks where required such as coaching hiring and training.

SPECIFIC TASKS

The following are specific responsibilities and contributions critical to the successful performance of the position:

Supervising Park Room Operations:

• Serve as a departmental role model working alongside employees to perform technical and functional job duties where required.
• To ensure that the outlet is prepared and ready for service.
• To greet all guests and co-workers in a hospitable manner using appropriate and professional language and in the case of the guest using the guests name as often as possible.
• To take orders serve drinks and serve food as required ensuring that guests expectations are exceeded.
• Engage guests in conversation regarding their stay property services and area attractions/offerings.
• Anticipate guests service needs by asking questions to better understand their requirements and watching/listening to guest preferences. Always act on these whenever possible.
• To be empowered to deal with guests issues and problems utilising the LEARN model and seeking advice when unsure what to do.
• To ensure compliance with quality assurance standards company standards and external regulations including department checklists food and drink presentation and the brand standard team members accountable and employ coaching tactics if they do not.
• Assign and ensure work tasks are completed on time take responsibility for tasks and assignments and made sure deadlines are met. Make decisions and provide input on possible improvements.
• To ensure that the guests bill is recorded accurately and presented properly and efficiently. Ensure that payment is received from all guests and payment is posted through Micros. Appropriate cash handling procedures must be used.
• To be responsible for the safe keeping of all assigned keys and micros cards and ensure that relevant areas and stocks are secure at the end of shift.
• To ensure we are aware of any guests allergies or dietary requirements and notify the culinary team accordingly. Ensure that cross contamination does not occur.
• Protect company tools equipment machines or other assets in accordance with company policies and procedures.
• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g. supplies equipment and inventory) and that the department is staffed appropriately.
• To control Par level stock inter-departmental transfers and take monthly inventory counts.
• Encourage and motivate employees to perform their best.
• Assist management in establishing and communicating goals and performance expectations.
• Listen to hourly employees suggestions for improving how work is done and how guests are served gaining management support as needed to act upon suggestions.
• Coach and develop employees. Create expectations for continual improvement provide challenging tasks and assignments hold development discussions and construct and execute development plans. Be responsible for your own self development.
• Collaborate with management to formally recognize hourly employees performance contributions.
• Serve as hourly employees first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
• To facilitate good flow of communication within the department leading the department shift briefing and handover.

Rewards and lifestyle benefits:

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
• Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
• Explore Rate - discounted room rates for you your friends and family in Marriott properties worldwide
• Service charge received
• 20% off across food and beverage outlets in Marriott properties worldwide
• 28 days holidays (inclusive of 8 Bank Holidays)
• Recognition programmes and associate awards to appreciate outstanding talent
• Wellbeing and community engagement activities on and off property
• Bike Scheme and Travel Ticket Loan available for all associates
• Workplace Pension Scheme
• Meals on duty uniform provided and laundered free of charge
• World class training and developmentprogrammes tailored to enhancing your skills and help you grow
• Work alongside talented award winning and experienced hospitality professionals

What were looking for:

• A warm demeanourand service-oriented personality
• A team-player attitude
• Positive outlook and dependability

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.