Technical Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Technical Support Specialist
Winxnet is a vibrant growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience a positive can-do attitude and are customer-focused this may be the right position for you.
The Technical Support Specialist position at Winxnet is part of the Tier2 Team.
Staff members on the Tier 2 Team provide regular support and maintenance to a variety of customers. They also work directly with the Tier 3 staff in support of project implementations.
Responsibilities:
- Work with dispatch for escalation on emergencies and tickets form Tier 1 or escalations to Tier 3 level support as needed
- Work on escalations from Tier 1 (Help Desk)
- Provide regular maintenance and support for assigned clients
- Provide phone on-site and remote support as needed
- Monitor status of all open tickets
- Notify responsible manager / account manager of high priority problems critical status changes client complaints call aging and training
- Enter revised status information into the incident management system
- Diagnosis skills of technical issues
- Communicate to customers: keeping them informed of progress notifying them of impending changes or agreed outages etc.
- Update ticket with client response and time entry
- Complete all assigned operational and procedural tasks
- Assist with general administrative tasks as needed
- Occasionally based upon client need and staff availability all staff will be expected to work after hours and weekends for pager duty and scheduled projects
- Have a positive attitude be self-motivated reliable and customer-focused
- Have excellent written and oral communication and interpersonal skills
- Ability to multi-task and adapt to changes quickly
- Support services for Microsoft related technologies: Windows Server Exchange SQL SharePoint etc.
- Technical services and support at the network level: WAN and LAN connectivity routers firewalls and security
- Remote access solution implementation and support: VPN Terminal Services and Citrix
- Windows XP Window 7
- Workstation and Laptop Hardware Support
- Backup Software configuration experience with more than one Backup Exec DPM Windows NT Backup etc.
- Anti-Virus configuration experience with more than one A/V - Sophos MacAfee Trend Norton etc.
- Working knowledge of Active Directory
- Experience with Exchange and or virtualization is a plus
Desired Skills and Experience
General:
Technical Experience:
Winxnet Inc. is an Equal Opportunity/Affirmative Action Employer.
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
