Primary Purpose

This is a hybrid position requiring 3 days a week onsite at our headquarters in Newton MA.

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education back-up care and workplace education. We partner with some of the worlds best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Essential Functions/Responsibilities

• Lead product vision and strategy with a strong emphasis on CRM D365 capabilities
• Identify opportunities to enhance CRM functionality and customer engagement through D365
• Prioritize CRM-related requirements based on market needs to support the overall product roadmap
• Maintain and communicate the CRM roadmap including enhancements status and priorities to all stakeholders.
• Conduct financial analysis and develop business cases as needed.
• Work with QA Development PMO Implementation Training Support and Marketing to execute release activities.
• Acquire a deep understanding of the business and industry and keep abreast of competitive offerings
• Develop and execute effective approaches for gathering feedback product and market research.
• Provide support and coaching to Product Managers to ensure that product solutions are meeting end user and business requirements to ensure that work is prepared for collaborative teams in a complete and timely manner and to ensure that product management tools and processes are effectively implemented and managed.
• Ensure that critical information and updates are shared with team of Product Managers.
• Evaluate effectiveness and return of enhancements after launch based on established SLAs and success measures and propose adjustments as needed.
• Collaborate across lines of business to maximize enhancements for all products

Minimum Qualifications:

• 5 years Product Management experience 5 years leadership experience
• Experience in managing CRM solutions preferably Microsoft Dynamics 365
• Bachelors degree

Preferred Qualifications:

• Deep understanding of CRM D365 architecture customization and user experience
• Strong analytical and problem-solving skills especially in CRM data and workflows
• Goal-oriented must be able to demonstrate success meeting and exceeding business objectives.
• Strong analytical and problem-solving skills ability to use data to spot and address risks and opportunities.
• Direct management experience of three person or larger teams required
• Knowledge and practical experience of product development life cycle and agile development methodology is required
• Knowledge and practical experience of mobile product development including iOS and Android preferred
• Ability to align key stakeholders toward a common goal drive results and facilitate change
• Experience negotiating with vendors and ability to manage external relationships
• Self-starter with ability to drive decisions and lead projects from start to finish
• Exceptional decision-making prioritization and time management skills.
• Strong written and verbal communication skills.
• Ability to build and maintain business relationships across all organizational levels i.e. peers vendors clients
• Adaptability to work in a fast-paced and constantly changing environment.

Benefits:

Bright Horizons offers the following benefits for this position subject to applicable eligibility requirements:

• Medical dental and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance

Life at Bright Horizons:

Our people are the heart of our company. Because were as committed to our own employees as we are to the children families and clients we serve our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race color religion sex age disability sexual orientation veteran status national origin genetic information or any other characteristic protected under federal state or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process please contact the recruitment helpdesk at or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.