Lead, Customer Insights
Lead, Customer Insights
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Job Description
Lead Customer Insights
Job No: 677124
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD Various
Max Term Full Time
Insurance
Pay Band 5
Lead Customer Insights (13-Month Secondment)
- Location:Sydney Melbourne or Brisbane
- 13 Month Secondment
Are you passionate about turning customer data into actionable insights that drive strategic decisions Do you thrive in a collaborative environment where your work directly influences customer experience and business performance If so we invite you to apply for a 13-month secondment opportunity asLead Customer Insights.
About the Role
As Lead Customer Insights you will play a pivotal role in enabling Suncorp to make effective customer decisions. Youll lead insight-driven engagements that connect customer feedback to strategic operational and financial outcomes. Your work will help shape customer strategy experience initiatives brand planning and commercial performance.
Key Responsibilities
- Develop performance frameworks using customer and market data identifying themes and opportunities.
- Create and communicate the narrative of customer performance blending qualitative and quantitative insights.
- Identify customer needs and expectations through behavioural observation and feedback analysis.
- Support planning and prioritisation by understanding customer value drivers.
- Conduct ad-hoc data requests and enhance performance reporting standards.
What Youll Bring
- 510 years experience in research analytics or business performance roles leveraging qualitative and quantitative methods.
- Strong background in primary and secondary research data triangulation and market context analysis.
- Proficiency in handling large datasets statistical analysis and coding languages.
- Relevant degree in Economics Behavioural Sciences Maths/Statistics or similar (desired).
Key Skills & Attributes
- Strategic thinker with a curious and forward-looking mindset.
- Strong customer focus and ability to translate insights into business outcomes.
- High proficiency in statistical techniques and data visualisation (e.g. regression multivariate analysis data storytelling).
- Excellent communication skills and ability to influence stakeholders.
- Collaborative team player with a sense of urgency and ownership.
Stakeholders Youll Work With
- Data Reporting & Analytics teams
- Brand and Customer Experience
- Claims Channel and Portfolio CX teams
- Data Science Finance and Enterprise Delivery
- External suppliers
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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