DSN Parts Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.
As a DSN Parts Specialist you will serve as the first point of contact for Caterpillar Dealers & internal Cat personnel requiring assistance with product management (for all Caterpillar Products). The DSE-1 provides the dealer/customer with interim and permanent repair information to restore product functionality.
Position will accomplish:
The initial triage Service Requests
Investigates documented information
Manages dealer inquiry to closure
Subject Matter Expertise in a Caterpillar product line/component.
Additional Information:
- Location: Peoria IL (United States)
- Required Travel: Less than 10% (Domestic)
- Relocation Assistance Offered: None.
- US Work Sponsorship Offered: None.
What You Will Do:
The DSE-2 receives Service Requests from dealer inquiries related to product health/system tech reuse & salvage or parts identification issues. They will manage the SR to resolution with the duties to include:
Ensuring that relevant details of the SR are documented (i.e. S/N dealer details product problem description escalation resolution)
Investigating SR and document into PSCRM
Assigning Caterpillar priority to Service Request
Escalating the inquiry when needed to Subject Matter Experts/Tier 2
Facilitates problem resolution between Dealer and internal Caterpillar personnel
Reopening and/or reviewing issues with dealers as appropriate
Adherence to DSN Best Practices (Guidelines)
Any additional job duties requested by management
The DSE-2 may have additional job responsibilities which include:
Mentoring of DSE-1
Project Work
System Testing
Dealer/Internal Training
The DSE-2 is expected to handle these additional responsibilities while maintaining a proficiency in handling Service Requests.
What You Have (Basic Requirements):
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
What Will Set You Apart (Top Candidates Will Have):
Detail-oriented person with strong mechanical / product knowledge
2-5 years of product support related experience
Knowledge of Caterpillar product line and related products
Deep understanding of the Dealer Support Network
A sense of urgency to resolve Dealer/Customer issues
Excellent written and oral communication skills (Fluent in English)
Deep expertise in key Caterpillar product support systems
Expert in engineering drawing analysis
Previous SAP experience
What You Will Get:
Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.
About Caterpillar:
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.
#LI
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Summary Pay Range:
$87480.00 - $131280.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:September 9 2025 - September 23 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
About Company
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.
