Deposit Operations Associate II (Centralized Fulfillment/Subpoenas) Hybrid/Richmond, VA

This position requires an intermediate to advanced understanding of deposit products and foundational deposit industry experience. The Deposit Operations Associate II supports our customers deposit servicing needs and contributes to the development and improvement of all processes as well as to the objectives of the team and business. The incumbent directly interacts with internal customers and prioritizes delivery of an excellent experience using strong communication and diplomacy skills while simultaneously managing a variety of standard deposit servicing activities.

Position Accountabilities

• Ability to work effectively with minimal supervision and be a team player
• Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreements
• Supports other teammates within the team
• Understanding assigned process and procedures as it relates to the job task
• Adhere to all applicable laws and regulations governing bank operations including compliance with the Banks BSA/AML Policy and Procedures
• Ensure excellent service is provided to our internal partners and customers
• Identifies and resolves issues within assigned function
• Performs all other job duties as assigned
• Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.
• Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities
• Intermediate understanding of deposit maintenance requests and the ability to apply language to system entries
• Perform intermediate to advanced deposit maintenance (demand deposits savings and time deposits)
• Perform deposit maintenance quality assurance functions
• Comply with dual control standards as required
• Ensure daily production goals are met and maintain quality
• Participate on assigned projects
• Identify risk and escalate concerns through proper channels
• Develop and maintain knowledge of bank products services including other lines of business
• Ability to learn and adapt to changing procedures and systems
• Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries
• Ensures all documents are received and accurate before archiving
• Performs Quality Control review on imaged documents
• Understanding of debits and credits
• Understanding basic General Ledger Entries
• Ability to utilize multiple systems for researching
• Process complex Exception Items (Positive Pay Exception Items Stop Suspects RIP Unposted adjustments)
• Participate in the production year-end regulatory tax reporting and corrective reporting
• Perform ICS/CDARs boarding to core operating systems with accuracy
• Understanding and approving transactions for Deposit Operations Associate I
• Researching more complex transactions
• Imaging of deposit and loan documents
• Manage all incoming and outgoing mail
• Process legal documents (subpoenas garnishments liens levies dormancy escheatment)
• Basic reconcilement of deposit accounts

Organizational Relationship

This position reports to the Supervisor Deposit Operations

Position Qualifications

Education & Experience

• High School diploma or equivalent (required)
• 2 years deposit servicing experience or 3 years of operations or related experience (required)
• Banking accounting or finance experience (required)

Knowledge & Skills

• Intermediate experience with MS Office Suite
• High level of accuracy and great attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Detail oriented and quality focused
• Flexible able to adapt to change
• Ability to prioritize tasks and meet deadlines
• Able to handle and prioritize multiple assignments
• Experience with deposit operations processes

Salary offered will be based on several factors including but not limited to education work experience certifications etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Required Experience:

IC