GSD Full-Time Global Support Tech Generalist English and French Required
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Job Location:
Riverton, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
11-09-2025
Vacancies:
1 Vacancy
Job Summary
The Global Servcices Department is a service organization dedicated to supporting leaders members and the workforice. The Global Tech Support Generalist in Local Unit Support sustainsa wide range ofpolicies and procedures forlocal leaders of The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact this role gathers and analyzes information about the users issue to answer basic to intermediate questions about operations policies procedures and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone email and electronic messages. This position requires fluency in English and French and will serve priesthood leaders in North America and Africa.
They will need to work a shift scheduled Monday through Friday from 9:30 am until 6:00 pm Monday through Friday.
This is a full-time (40-hour/week) position. Under current hybrid working arrangements the person in this position is requiredto work in the office once a week (as designated by division) or more depending on business needs; therefore must live close.
Learn more about the GSDHERE!
Responsibilities
- Acts as initial point of contact for customers via telephone email or live chat to provide support of computersystems sub-systems applications and/or policies and procedures
- Develops and sustains a productive customer relationship making the customer and their needs a primary focus
- Offers alternative solutions where appropriate
- Records all customer contact information in CRM system
- Escalates more complex problems to the Global Tech Support Specialist when appropriate
- Performs work under general supervision
Qualifications
High School Diploma or equivalent required
Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
0 to 2 years previous computer experience
English and French speaking reading and writing fluency required
Proficient with troubleshooting all basic computer issues
Ability to communicate clearly and professionally both verbally and in writing
Outstanding customer skills with the ability to empathize and professionally troubleshoot and resolve customer issues
Required Experience:
Exec
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
About Company
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places ... View more
