Cafe Assistant

Please be aware that this is a bank role similar to a zero hours contract and therefore there will not be a guaranteed number of weekly hours and working times may differ from week to week.

Purpose

Would you enjoy working in a beautiful location in the Forest of Dean within our Caf

Our caf assistants will be dedicated to providing excellent hospitality to our customers as part of our mixed ability team in our fast-paced caf showing exceptional customer service a good level of fitness to service our multiple areas and also enjoy developing barista skills for our exceptional coffee offering.

Location & Travel

Community-based

This role will be based at Taurus Crafts in Lydney.

Duties & Responsibilities

Main responsibilities:

• Be committed to a high standard of customer service and presentation.
• Greet new customers appropriately answer any queries they may have and take an accurate record of their orders.
• Be a helpful and supportive team member particularly to people on work experience or training placements in the restaurant.
• Assemble customer orders always ensuring food hygiene and health & safety requirements are followed and comply with portion and presentation guidance.
• Provide customers with their food beverages & cutlery and check that they are happy with their order.
• Ensure correct procedures are followed in the handling of payments.
• Maintain a clean and smart appearance personally and with the caf under the guidelines set by the Line Manager.
• Undertake any other duties that may be required for the effective operation of the caf.
• To assist in the kitchen with pot washing and ensure all crockery and utensils are clean and stored appropriately.
• To assist in cleaning where required utilising a clean as you go philosophy following food hygiene and health & safety requirements.
• To show willing and flexibility covering additional shifts wherever possible.
• To comply with the Trusts policies and procedures including safeguarding equality & diversity and data protection.
• To comply with the statutory provisions of the Health and Safety at Work Act 1974.
• Employees must look after their own health safety and welfare and be mindful of other persons who may be affected by their acts or omissions. Employees must co-operate and comply with management instructions regarding Health and Safety issues and report all accidents incidents and problems as soon as practicable to their manager or other senior members of staff where necessary.
• To ensure that confidentiality is respected and maintained at all times.
• To attend and participate in Team Meetings 1-2-1 Supervision sessions and other meetings as required in line with the post.
• To undertake any other duties which are consistent with this post as directed by line management.
• This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the department.

Person Specification

Qualifications

• Good standard level of education (GCSE in Maths & English) essential.

Knowledge & Experience

• Good numeracy and literacy skills essential.
• Computer literacy desirable.
• Barista experience desirable.
• Customer service experience desirable.
• Hospitality experience desirable.

Personal Attributes

• Excellent timekeeping.
• Flexibility for shift cover.
• Customer focused.
• Supportive nature.
• Sociable.
• Good communicator.
• Dependable.
• Possess a can do attitude.
• Sense of humour and positive attitude.
• Pride in appearance.
• Weekend and school holiday availability.
• Able to work within a mixed ability team.
• Able to carry out on-line learning modules for compliance within role.

Camphill Village Trust is an equal opportunity employer.

Camphill Village Trust is committed to safeguarding and promoting the welfare of all adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check.

We reserve the right to close this advert early if we receive a sufficient number of applications.

Established in 1954 Camphill Village Trust is a charity that supports adults with learning disabilities autism and mental health our 70thyear we honour our past provide for the present and will lead the future.

Our focus on humanity and nature was inspired by our past and remains as key to the Trusts ethos today. This is reflected in our focus on social and green care integration valuing everyones contribution enabling personal pathways to development celebrating the changing seasons and respecting the rhythm of natural life.

We operate in both rural and urban communities building on our care (social) farming legacy. Our historical focus on enabling potential for people with support needs through farming organic horticulture and enterprise centred on nature and traditional skills continues to play to our strengths.