Customer Support Agent (night shift) LATAM
Customer Support Agent (night shift) LATAM
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Job Description
We are looking to hire a Customer Support Agent to help students from LATAM throughout the learning process answering their questions relieving their doubts and solving technical issues.
Please submit all resumes or CVs in English.
What you will do:
- Help students by answering their questions in chat rooms and mail channels;
- Accompany the learning process communicate with the student guidance team;
- Work with a large amount of information and structure it accordingly.
What we can offer you:
- Schedule 5/2 (days off depend on the schedule);
- Night shifts 11:00 PM 8:00 AM (CDMX time);
- Payment of 600 USD gross fixed per month and up to 200 USD gross KPI;
- 100% remote collaboration;
- Professional development in the international team;
- A comfortable digital office. We use modern digital tools Slack Notion Zoom Hubspot HiBob to make collaborating together seamless;
- Diverse and tight-knit team spread out across the US Europe LatAm and more!
*This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.
Requirements :
- 2 years of experience in Customer Support;
- At least B1 level of English;
- To be customer oriented enjoy helping people and be able to multitask;
- A general understanding of the IT industry and basic knowledge of programming languages such as HTML CSS JavaScript Python;
Nice to have:
- Work experience in a help desk call center and/or professions related to customer service.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
