Desktop Support
Desktop Support
Posted on :
10-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Key Responsibilities:
Provide expert L1 and L2 desktop support addressing and resolving user incidents
and service requests efficiently.
Single-handedly maintain site IT operations leveraging remote support as required
to ensure minimal disruption.
Perform assembling installation configuration maintenance and troubleshooting
of desktops laptops LAN and printers.
Manage Active Directory console operations including resetting passwords and
unlocking accounts.
Execute installation of various Operating Systems (primarily Windows 11) and other
essential software.
Configure and install network printers ensuring seamless connectivity and
functionality.
Ensure all reported faults are progressed and cleared within agreed Service Level
Agreements (SLAs) escalating to internal and external teams as appropriate.
Take full ownership of user incidents/requests proactively following up on their
status and communicating progress to users in a timely and professional manner.
Manage escalations effectively adhering to Standard Operating Procedures (SOPs).
Perform thorough impact analysis on all incidents and service requests reported
into the Service Desk assigning correct priorities.
Identify and escalate recurring issues or potential service risks to service
management teams for proactive resolution.
Perform installation maintenance and troubleshooting of Windows 11 operating
systems.
Utilize ServiceNow (or similar ITSM tool) for ticket management tracking and
reporting.
Perform troubleshooting on assigned tickets and resolve problems within defined
SLAs.
Manage IT asset lifecycle including allocating/deallocating assets recording asset
information updating trackers and tools maintaining gate pass trackers and
serving as a store in-charge for IT equipment.
N knowledge required. IP addressing DNS DHCP LAN/WAN setup and basic
troubleshooting.
Ready to work 24/7 shift.
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
