Field Service Engineer (Remote / Field)

Boise, ID - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Field Service Engineer
Location: Boise/Twin Falls ID (Job is fully remote no location specified)

Field based position - heavy travel required in the Boise/Twin Falls ID area. When not travelling - will work remotely

Industry: Medical Equipment / Devices

Job Type: Full Time with Benefits

Job Category: Sales / Marketing - Technical Presales Support & Technical Sales

Summary

Our client is currently seeking a Field Support Engineer in the Boise/Twin Falls ID regional area. The Field Support Engineer will provide in depth technical and customer support for a suite of pharmacy automation this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities

Deliver exceptional customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement
Work independently with minimal supervision

Requirements

Associates degree in Electronics Mechanical Robotics or Biomedical Engineering Technology preferred plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
Strong customer service orientation
Proficiency with Windows operating systems and Microsoft Office
Strong mechanical aptitude and ability to use hand tools for complex equipment service
Experience with digital multi-meters and electrical testing equipment
SQL knowledge a plus

Position: Field Service Engineer Location: Boise/Twin Falls ID (Job is fully remote no location specified) Field based position - heavy travel required in the Boise/Twin Falls ID area. When not travelling - will work remotely Industry: Medical Equipment / Devices Job Type: Full Time with Ben...