Internship – Service Desk (Louisville, KY Year-Round)

About the Role:

IT has a track record of success with interns across their various teams all who have the ability to directly contribute to the success of the department. Interns apply knowledge gained in the classroom to develop relevant professional experience while creating meaningful relationships. We look for highly motivated individuals who are proactive eager to learn and ready to contribute.

The Baird IT Client Services team provides technical services and support toBaird associates across the country. This fun energetic team works in a complex technical environment of over 500 different software applications which allows team members to constantly learn and Desk interns will provide outstanding service to our clients to resolve their technology needs and assist with technical project planning for hardware and software upgrades and related projects.

This is a hybrid internship working Tuesday Wednesday and Thursday in our downtown Louisville KY office and Monday and Friday remote. The intern must be able to work full time during the summer 37.5-40 hours per week and work part time during the school semesters 15-20 hours per week. We are seeking a local student who can start in May 2026.

The Impact Youll Make:

• Provide strong client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests both over the phone and desk side

• Utilize knowledge management system when troubleshooting client issues

• Document track and monitor client incidents and requests in ticketing system to ensure timely and accurate resolution

• Provide technical support for all corporate hardware and software including remote support and offsite IT support (branch/conference activity)

• Experience Bairds collaborative culture that values diverse backgrounds and perspectives through teamwork and a strong sense of partnership by shadowing and mentorship from experienced team members and leaders

What Youll Bring to Baird:

• Pursuing an associates or bachelors degree in information technology management information systems computer science MIS or related degree

• Anticipated graduation date of May 2027 or later

• Technical knowledge of Windows Vista/7 Microsoft Office 2007/2010. Possess basic technical skills with prior troubleshooting hardware and software support experience

• Previous experience installing or assembling computers is preferred

• Strong verbal and written communication skills with the ability to connect clearly and professionally with clients and associates and communicate technical information to both technical and non-technical personnel

• Professional calm and courteous with a focus on providing excellent client service

• Possesses a natural curiosity in understanding the application of technology to solve business problems

• Organizational excellence with the capacity to manage multiple priorities demonstrate strong attention to detail and ensure high-quality and on-time delivery

• High level of motivation proactivity and strategic thinking with a strong commitment to learning and contributing effectively

About Our Intern Program:

Jumpstart your career with Bairds high-impact summer intern program! Youll gain real-world experience connect with inspiring leaders and grow through hands-on projects mentorship and dynamic events. From our Intern Welcome and Baird Gives Back Day to firmwide networking and professional development youll be part of a vibrant collaborative culture that values your voice and fuels your future.

Baird is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.

Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race color religion sex pregnancy citizenship national origin age disability military service veteran status sexual orientation gender identity or expression genetic information or any other status protected by law.