Senior Analyst
Senior Analyst
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Job Description
The candidate would be mainly involved in the design development implementation and support of Business critical apps mainly on technology.
As part of support he would also be responsible for attending day to day calls (service requests incident problem) as per the agreed SLA.
Also he would be involved in creating/maintaining documents and work instructions describe and setup procedures contribution to design release monitoring on availability/performance/capacity training to users.
Technical Skills:
MS Office Excel MS Access Communication SQL ASPtechnical expert level
Optimizing performance indexing queries
Basic application/functionality configurations
Basics SQL/Oracle
Unix Windows 2000/2003 Windows OS
Windows OS
Basic Knowledge of infrastructure setups
Trouble-shooting of Incidents
Experience required: 3 to 9 years
Soft Skills:
Proven good command of written English in global community setting
Customer focus ability to communicate on different levels of organization
Ability to translate user language into process/ IT issue description for the own area of expertise
Ability to work with little daily supervision in a very dynamic and timeline sensitive environment
Exhibits a proactive approach towards issue identification and dispatching
Create/Maintain documents and work instructions
Required Experience:
Senior IC
Employment Type
Full Time
