Server Engineer (Senior)

We are seeking a SERVER ENGINEER (SENIOR) to join our growing team. We are a company providing professional services to organizations throughout the country. We are headquartered in the North Bay and the majority of our clients are within driving distance. Our team has deep expertise with software and related infrastructure technology. We enjoy leveraging the latest technology at our client sites while focusing on providing world-class service & solutions. We are looking for team member to grow with our company.

The SERVER ENGINEER (SENIOR) will work with our technical team to provide expertise for projects (upgrades rollouts updates etc) provide 3rd level technical support for internal/external clients and proactively manage client IT infrastructures. This is a unique opportunity to get hands-on with a wide variety of systems and applications.

To be successful in this position the candidate needs to be a great communicator a solid problem solver and a hardware/software expert with a focus on client satisfaction.

Essential Functions:

* Proactively maintain and tune client Microsoft infrastructure (AD/GPO/DNS Term Services SQL etc)

* Manage monitoring tools and recurring preventative maintenance

* Work with team to continue and expand the use of new technologies methods and tools such as Kaseya

* Triage and document issues and requests from clients via telephone email and in-person communications.

* Work with clients and systems to document and provide detailed problem solving efforts.

* Develop infrastructure/hardware standards for healthcare IT as part of larger team effort at standardization

* Participate in technology projects (upgrades rollouts remediation onboarding etc).

* Work closely with and escalate issues as necessary to other resources.

* Monitor and respond to alerts from our remote system monitoring tools and if necessary input issues into our service ticketing system that are discovered through remote monitoring.

* Prioritize third level support calls and troubleshoot analyze and resolve when possible.

* Onsite support & troubleshooting as needed throughout the greater bay area.

Supervisory responsibilities:

* Manage IT field team

Education:

* At least two relevant MS server credentials such as MCSE: SERVER MCSE: MESSAGING

* Technology degree CCNA/CCNP VCP or security certifications are a plus

Experience:

Minimum of 5 Years hands-on experience working with:

* Microsoft server components such as AD Exchange SQL group policy scripting etc

* Hypervisor administration (ESXvSphere and/or Hyper-v)

* Server storage backup systems and datacenter hardware

* Terminal services CitrixXenApp or VDI

* LANWANVLAN configuration in multi site business environment (Cisco preferred)

* Data backup protection and disaster recovery systems

* Remote monitoring and management tools (Labtech N-able etc) Kaseya preferred

* Patch and software deployment tools

Preferred candidates will have experience with:

* CRM or PSA systems (AutoTask Tigerpaw etc) -- Connectwise Preferred.

* Technology systems in the healthcare delivery environment

* VOIP and/or SIP phone systems

* SQL or MYSQL database administration

* Linux administration

Skills & Abilities:

* Firm grasp of tools required to administer Windows platforms (Win 2008/2012 Win XP/7 etc)

* Ability to perform expert level troubleshooting on a business LANWAN

* Able to perform expert level administrative tasks in Active Directory.

* Able to perform quick yet effective troubleshooting of applications networking virus/malware etc

* Expert level administration of virtualization technologies such as VMWare HyperV and XenAPPCitrix.

* Able to coach and mentor junior staff and end users through computer tasks

* Excellent people organization and communication skills.

* Ability to work as a self-starter while collaborating as part of a team.

* Able to maintain calm under pressure and thrive dealing with the unexpected.

Physical Demands:

* Ability to lift over 50 pounds occasionally (servers equipment etc)

* Ability to sit or stand for prolonged periods

The Candidate chosen for this position may have the opportunity to have a flex schedule in which some work can be done nights and weekends e.g. server reboots server provisioning applying updates and other after-hours troubleshooting.

NOTE:

* Work location and hours may vary based on assigned projects and tasks.

* A complete background check is required due to confidentiality and security requirements.

* During the screening process applicants may be expected to complete skills aptitude tests.

* A reference check will be performed; at least two technology references required.

* California drivers license and clean driving record preferred.

* We are unable to sponsor a visa this time.