Settlement Case Worker

Masterton - New Zealand

Monthly Salary: Not Disclosed

Posted on: 10-09-2025

Vacancies: 1 Vacancy

Job Summary

Introduction

Settlement Case Worker (Urdu/Swahili speaking)

Refugee Settlement Programme

Permanent Full time 37.5 hours per week

Masterton

About the role Krero m te tranga

We have an exciting opportunity for an Urdu/Swahili speaking Settlement Case Worker in our Pathways to Settlement programme to support former refugees who will arrive in Masterton through the refugee quota.

This position will work alongside the Pathways to Settlement Manager Settlement Lead Cross Cultural Workers & volunteer teams to assist new families in their settlement.

In this role you will:

Provide generalist casework services to newly arrived refugee families from Pakistan and Democratic Republic of Congo.
Provide language and cultural support alongside cross-cultural workers as required.
Assist with the orientation programme in the community.
Make referrals to appropriate agencies and ensure effective linkages are made.
Contribute to opportunities for raising public awareness of the refugee experience.
Provide a cross cultural perspective to the wider Red Cross team.
Advocate for former refugee clients in the NZ social context.
Contribute to the ongoing development of settlement work in NZ Red Cross

Who are we looking for M wai te mahi nei

Have a refugee lived experience (preferred).
Have fluency in a minimum of one of these languages - Urdu/Swahiliand also English.
Are able to relate to support and negotiate with people of different cultural and religious backgrounds.
Have a good understanding of the New Zealand system and local social services.
Have knowledge of confidentiality and privacy act practices.
Have knowledge and experience of the refugee journey and settlement experience.
Have computer skills including Excel Word email and database systems.
Have excellent time management skills.
Have excellent oral listening and written communication skills.
Are enthusiastic and have the commitment to work as a team member of NZRC.
Have a full drivers licence.

About New Zealand Red Cross

New Zealand Red Cross is part of the worlds largest humanitarian network with over 10000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity impartiality neutrality independence voluntary service unity and universality we support people in times of need and help strengthen their resilience.

We are committed to having an accessible diverse inclusive and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us

At New Zealand Red Cross youll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve increasing diversity throughout our people and leadership and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

Five weeks annual leave
Career development opportunities
Annual flu vaccinations
Discounts on Southern Cross health insurance

We also encourage employee networks including Takatpui and Rainbow Network Rp Hpai Mori and the Sustainability Network to foster connection and collaboration across our diverse workforce.

Please submit your application online as were unable to accept direct applications. Your application must include the following documentation:

A recent copy of CV/Resume

Cover Letter

Passport

Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 22/09/2025.

If you wish to discuss this opportunity or for further information please contact Paul Alsford at

Note: We reserve the right to close applications before the closing date so please register your interest early.

Click here for the Job Description

IntroductionSettlement Case Worker (Urdu/Swahili speaking)Refugee Settlement ProgrammePermanent Full time 37.5 hours per weekMastertonAbout the role Krero m te trangaWe have an exciting opportunity for an Urdu/Swahili speaking Settlement Case Worker in our Pathways to Settlement programme to suppo...