Guest Relations Executive
Guest Relations Executive
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
About JLL
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate creating rewarding opportunities and amazing spaces where people can achieve their doing so we will build a better tomorrow for our clients our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion operations in over 80 countries and a global workforce of more than 93000 as of September 30 2019. JLL is the brand name and a registered trademark of Jones Lang LaSalle Incorporated.
What this job involves:
The Guest Relation Executive will be responsible for guests first impression of the organization meet/greet and assist the client guests and visitors every day. Manage front office in accordance with company policies procedures and processes. Achievement of defined key performance indicators and service level agreement targets.
Job description:
JOB RESPONSIBILITIES
Location: Chennai
Competencies
- Excellent communication skills.
- Strong customer service drive.
- Outstanding problem solving skills.
- Able to work flexible hours.
- Quick learner and ability to motivate self.
- Proven working experience as a guest relation Executive.
- Confidently able to present to clients.
- Hands-on experience in using visitor management software and MS office.
- Strong team player within a customer service team environment.
Responsibilities
Key Operations delivery
- Greet visitors/clients providing a friendly courteous front office service reflecting the corporate image of the client.
- Site personnel are notified of guests arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
- Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
- Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
- Ensure Accenture specific processes/manuals is followed.
- Visitor admission is properly authorized.
- Maintained visitor log book and book taxis if required
- Assisting with special needs for visitors with disabilities.
- Ensuring basic cleanliness of lobby lifts and public area.
- Ensure the laptop details are scanned and check for Govt. IDs.
- Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
- Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
- Client safety and security protocols are followed.
- Daily reconciliation & shredding of daily badges.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
Location:
On-site Chennai TNScheduled Weekly Hours:
48If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Employment Type
Full-Time
