Senior Manager - Client Services
Senior Manager - Client Services
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Job Description
Job Description
Why work for Aditi: We are focused on helping companies change the business by leveraging the power of cloud enterprise-social and mobile. We have an IP led global services model that helps customers increase time to market by over 3 months and leverage offshore economics. Aditi is one of the top 3 Platform-as-a-Service solution providers globally ( Microsoft Azure partner for the year in 2010) one of the top 5 Microsoft technology partners in and are voted as one of the top 5 IT workplace. We are a 1000 people 100M USD startup passionate about working with super smart people.
Why work with our group: We love working with technology aggressive businesses to build game changing innovations. Our business in UK counts the largest co-operative retail chain 2nd largest betting chain one of the top 10 universities insurance and capital markets companies as customers. We are growing at 40% YoY and are building a core team that will propel us to one of the top 2 emerging technology consulting companies in UK.
We are looking for a sharp confident and passionate team player to lead key customer relationships in the UK. The role is a classic combination of consultative sales and relationship management and will involve managing complex buyer landscapes and a multi-location delivery team. Your day job will involve everything from understanding industry trends and mapping them to new opportunities to dealing with delivery escalations to working on complex technical pre-sales to negotiating tough service levels. We are particularly interested in candidates who have had extensive experience managing large Retail players in the UK.
We would love you to help us:
- Deliver the best possible Customer Experience at every level of contact from opportunity qualification to exit both externally and internally
- Create sustainable interdependent customer relationships that enable growth for the geography and as well as our teams
- Seek and execute challenging work for everyone with respect to complexity of sales account management process and technology
- Facilitate a great working environment and enable learning and growth for each employee that works with our teams
Key Activities:
- Work closely with customer stakeholders to ensure Aditi delivers to their expectations and that the relationship delivers to potential
- Work very closely with their peers in Delivery and other teams to ensure customer satisfaction
- Maintain a very high level of account based marketing and lead generation activity
- Work closely with Delivery teams pre-sales and competency centres/practices to convert opportunities
- Exceed monthly quarterly and annual services targets
Preferred Location- London; travel 30-40%
Title: Senior Manager - Client Services
Desired Skills & Experience
The successful candidate will:
- Have a Bachelors degree or equivalent experience in the IT field
- Have minimum of 6 years external sales or account management experience. Ideally demonstrating a track record of consistently overachieving against bookings target
- Have a strong sales track record selling complex consulting and/or services to customers in the online gaming/betting or Retail or B2C space
- Be a self-starter and have a proven ability to learn on the job
- Demonstrate poise maturity and have a proven ability to engage with C-level decision makers
- Demonstrate excellent presentation skills (written and verbal) and have strong interpersonal skills
Company Description
Aditi helps product companies web businesses and enterprises leverage the power of cloud e-social and mobile to drive competitive advantage. We are one of the top 3 Platform-as-a-service solution providers globally and one of the top 5 Microsoft technology partners in US.
We are passionate about emerging technologies and are focused on custom development. We provide innovation solutions in 4 domains:
Digital Marketing solutions that enable online businesses increase customer acquisition.
Cloud solutions that help companies build for traffic and computation surge.
Enterprise Social solutions that enable enterprises enhance collaboration and productivity.
Product Engineering services that help ISVs accelerate time-to-market.
We believe in hiring and retaining only top percentile talent and being 100% referencable. To learn more about us visit .
Required Experience:
Senior Manager
Employment Type
Full Time
