Duty Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are also looking for Duty Manager (male / female). Salary bracket shall be from/- pm
The job description is as follows:
Job Purpose
To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized prompt and flawless service to all guests. The position will also act a as a One Point Contact for all the in-house guests incase of guest requests complaints or any other feedback.
Managerial
Staffing and Scheduling of the shift and allocation of duties.
Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
Facilitate learning and development for all the team members of the outlet
Performance Appraisal/ Management of the staff in the department.
Operational
Maintain the Log Book and effective follow up system Check the daily arrival list and monitor all VIP movement.
Ensure that the guest has a pleasant stay by supervision of;
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest
Co-ordinate with departments like Security and Housekeeping to ensure that all the security hygiene and aesthetic standards of the hotel are met.
Act as a One Point Contact for the guest constantly interact with guests in order to solicit feedback.
Prepare reports on Occupancy Average rates Reservations etc
Monitor daily performance and manage revenue through revenue and yield management techniques.
Ensure through regular monitoring of GSTS and feedback prompt efficient and accurate service to all guests.
Maintain the Guest History System and updation of all the guest profiles.
Monitor the business of competition hotels in terms of new accounts and rates.
Ensure that all the operational standards set for all the processes are followed.
Co-ordinate operations with Club floor Concierge Travel Desk or any other sub departments through the guest cycle.
Ensures norms procedures and systems for safety and security of guest belongings (e.g. Lockers Left luggage etc) are followed.
Maintain regular contacts with corporate and individual customers and build strong relationships with them.
Ensure that all the statutory requirements for in house guests are met (CForms etc)
Requirements
Requirements
Knowledge/Skills
Thorough knowledge of Accommodation management Revenue management GDS and other reservation systems.
Working knowledge of MS Office Micros and Fidelio (or any other property/ point of sale systems)
Room Pricing & Selling techniques
Education
Graduate/Diploma in Hotel Management
Experience
A minimum of 2 -4 years supervisory experience in the Front Office department
Operational experience in reservation reception cashiers concierge and guest relations
Required Experience:
Manager
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
