Client Solutions Associate
Client Solutions Associate
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Job Description
Do you want to shape the future of fintech and healthtech Energized by challenges and inspired by bold goals Ready to elevate your career alongside driven and talented colleagues If that sounds like you explore a career at Alegeus today. Opportunity Happens Here.
MISSION
The Client Solutions Associate will play a key role in supporting the implementation configuration and delivery of Alegeus healthcare benefit account administration platform and related solutions. This role requires strong problem-solving skills attention to detail and a client-first mindset to ensure successful solution deployment and client satisfaction. The associate will collaborate closely with cross-functional teamsincluding Product IT Operations and Client Successto deliver seamless solutions to health plans TPAs and financial institutions.
RESPONSIBILITIES
Assist in the end-to-end implementation of healthcare benefit account solutions ensuring projects are delivered on time and within scope.
Partner with senior consultants and project managers to gather document and validate client requirements.
Configure system settings and workflows in alignment with client needs and organizational best practices.
Support clients during testing phases by identifying troubleshooting and escalating issues as needed.
Deliver accurate reporting documentation and status updates to internal stakeholders and clients.
Collaborate with cross-functional teams to ensure smooth handoff from implementation to ongoing client support.
Contribute to continuous improvement by documenting lessons learned and recommending process enhancements.
Assist in configuration documentation and testing of solution prescribed by the Client Solutions Manager.
Ensure that the configuration matches documented requirements.
Proactively identify and documents risks roadblock and issues and proactively communicate with project teams.
Accurately complete UAT for partner implementation work
Eliminate defects as a result of testing efforts to measure system go-live readiness for implementations and change control processes.
Assist in ensuring requirements are clear specific necessary unambiguous and include acceptance criteria.
Successfully engage in multiple concurrent projects.
Assist in resolving client operational or technical questions or issues.
EDUCATION/EXPERIENCE
Bachelors degree in Business finance operations Healthcare Administration Information Systems or a related field (or equivalent work experience).
13 years of experience in client-facing roles preferably within healthcare financial services or technology-driven industries.
Exposure to healthcare benefits CDH accounts or payment systems is a plus.
Strong analytical organizational and problem-solving skills.
Excellent verbal and written communication with the ability to explain technical concepts to non-technical stakeholders.
Proficiency in MS Office Suite (Excel PowerPoint Word); familiarity with Workday or similar platforms is an advantage.
Ability to manage multiple priorities and thrive in a fast-paced evolving environment.
Strong teamwork and collaboration mindset with a commitment to delivering exceptional client experiences.
VALUES (the How)
At Alegeus equally important to the What (the individual performance goals that each employee commits to in support of the companys overall success) is the How (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also consider individual delivery on our corporate values:
People First. We pride ourselves in bringing talented people together and treating one another with care. This means we assume best intentions and trust and respect each other. We lift our colleagues up celebrate diverse perspectives and accomplish more together.
Partner Powered. We are committed to empowering our partners knowing our success is shared and we win as one. We take this connection to heartits the spark that drives collaboration across teams and inspires us to continuously raise the bar with the products and services we deliver.
Always Advancing. We are driven by potential and relentlessly determined to achieve our goals. We thrive on the opportunity to get better every day and the thrill presented by new challenges. Our competitive edge lies in the clarity of our vision confidence in the future and tenacity to deliver.
The above cited duties and responsibilities describe the general nature and level of work performed by an incumbent assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that a candidate may be expected or asked to perform.
BECAUSE WE CARE WE OFFER:
A flexible work environment
Competitive salaries paid vacation and holidays
Robust professional development programs
Comprehensive health wellness and financial packages
SHARED AMBITION. INSPIRED FUTURE.
At Alegeus our success is guided by our aligned vision and valuesit is how we work together and collaborate to achieve our goals.
People First. We pride ourselves in bringing talented people together and treating one another with care.
Partner Powered. We are committed to empowering our partners knowing our success is shared and we win as one.
Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.
I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked. - Alegeus employee
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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation marital status or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.
At Alegeus being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve we have made a commitment to ensure that our compensation framework is equitable data-driven consistent and unbiased with allowable pay differences based on factors unique to each candidate (think: skills experience qualifications etc.) in order to attract and retain a highly talented and committed workforce.
We are taking an inside-out approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges the interim if you are a California Colorado Connecticut Maryland Nevada New Jersey New York Ohio or Washington resident and this role is physically available in your state or classified as remote you may be eligible to receive additional information about the compensation and benefits for this role which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to .
Required Experience:
IC
Employment Type
Full-Time
