Concierge Associate
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Responsibilities
- Responsible for handling guests luggage & greeting the guests as per guidelines & standard phrases.
- Perform all other assigned duties and adhere to Novotel Hyderabad Airports standards of performance appearance and conduct.
- Responsible for providing courteous and competent services to the guests.
- Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.
People Management
- Effectively communicate any problem challenges complaints / feedback immediately to the Supervisor on duty.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to guests queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Operational Management
- Ensure to possess complete and thorough product knowledge of the hotel their and the scope of services of the hotel provides.
- Ensure to handle the luggage in a courteous and efficient manner.
- Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
- Responsible and accountable for the correct prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
- Ensure that all guest queries inquiries and requests are attended to in a helpful professional yet warm and friendly manner.
- Possess knowledge of the Fire and Emergency procedures of the hotel.
- Responsible and accountable for the loading and unloading of guest luggage from guest cars.
- Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
Qualifications :
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Fresher or Minimum 6 months to 1 year of relevant experience
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
Remote Work :
No
Employment Type :
Full-time
Key Skills
- CCTV
- Airport Security
- Analysis
- Higher Education
- Jewellery
- Jboss
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
