Specialist I, Technical Support, Terminal (Late Shift)

Belfast - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Title

Specialist I Technical Support Terminal

Reports To

Manager Technical Support Operations.

Job Purpose

To be the initial point of contact for our merchants as a part of the Payroc Terminal Support Team.

What were obsessive about:

Small teams big things: Well convey the outcomes our merchants require provide you with the support and tools to succeed and let you work your magic with no needless processes to get in your way.
Develop grow thrive: We promote a philosophy where you can develop and grow as an individual and team. We encourage you to approach problems uniquely try new techniques learn from your colleagues and master your craft.
Real people real problems: We develop solutions to our merchants real-world challenges. Our Team Members collaborate to build the right things the right way. We are inquisitive about how things work and believe that sharing ideas and insights leads to better more innovative products.

Duties and Responsibilities

Provide client support via email and telephone.
Process all technical enquiries orders and general administration timely and accurately.
Coach customers to be product experts so they become increasingly self-sufficient.
Taking the appropriate action to ensure customer expectations are fully delivered.
Liaising with internal teams as required.

Qualifications

Prior experience where you can demonstrate your passion for technical support.
Be able to work on own initiative as well as part of a team.
Strong written and oral communication skills.
Effective administration planning and organization skills with strong attention to detail
and accuracy.
Ability to work in a fast-paced environment to provide top level customer support.
Be computer literate (Word Excel Microsoft Outlook)

Travel Component

N/A

Job Classification

Salaried

Hours

Monday - Friday; 18:30 - 03:00

Monitoring Equality

At Payroc were committed to creating an inclusive and equitable workplace where everyone has the support they need to thrive. To achieve this we need to ensure that our hiring processworks for everyone regardless of background or identity.

The following demographic based questions help us better understand the diversity of candidates applying to join Payroc. It allows us to assess how different groups progress through our hiring process and identify areas where we can improve to be more inclusive.

Please note that:

Answers are voluntary. Every question includes a Prefer not to say option. Even if you select this for all questions submitting the survey still helps us gain valuable insights. Your decision to participate or not will remain confidential.
Answers are anonymous. Your responses cannot be linked to you and will not impact your application. We will only use aggregated data for equal opportunities monitoring in our hiring process.

This information is collected in compliance with theGeneral Data Protection Regulation(GDPR)and will be used only for equality monitoring you need any adjustments to the hiring process due to disability or neurodiversity pleasecontact Human Resources Department at

Thank you for helping us build a more inclusive Payroc!

Required Experience:

Unclear Seniority

TitleSpecialist I Technical Support TerminalReports ToManager Technical Support Operations.Job PurposeTo be the initial point of contact for our merchants as a part of the Payroc Terminal Support Team.What were obsessive about:Small teams big things: Well convey the outcomes our merchants require pr...