Director, PMO â Digital & Customer Experience
Director, PMO â Digital & Customer Experience
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1 Vacancy
Job Description
About ADI Global Distribution
ADI Global Distribution is a leading distributor of security AV and low-voltage products serving a global customer base with a commitment to innovation operational excellence and customer-centric solutions. We are transforming our digital and customer experience capabilities to better serve our partners and customers across all channels.
Position Summary
We are seeking a strategic and execution-focused PMO Director to lead the Program Management Office for our Digital Experience and Customer Experience (DX/CX) organization. This role will be responsible for driving the successful delivery of complex cross-functional digital initiatives that enhance customer engagement streamline operations and accelerate business growth.
Key Responsibilities
- Establish and lead the PMO function for the DX/CX organization including governance frameworks reporting standards and delivery methodologies (Agile Hybrid or Waterfall).
- Define and manage portfolio-level roadmaps prioritization processes and resource planning across digital and customer experience programs.
Program & Project Delivery
- Oversee the execution of strategic digital initiatives including eCommerce customer portals personalization CRM and omnichannel experiences.
- Ensure projects are delivered on time within scope and within budget while meeting business objectives and customer expectations
Stakeholder Engagement
- Partner with senior leaders across Product IT Marketing Sales and Operations to align on priorities dependencies and business outcomes.
- Act as a trusted advisor to executive leadership providing visibility into program health risks and opportunities.
Team Leadership
- Build mentor and lead a high-performing team of program and project managers.
- Foster a culture of accountability continuous improvement and customer-centric delivery.
Performance & Reporting
- Develop KPIs and dashboards to track program performance value realization and customer impact.
- Drive transparency and data-driven decision-making across the portfolio.
YOU MUST HAVE:
- 10 years of experience in program/project management with at least 5 years in a leadership role within a digital or customer experience-focused organization.
- Proven success managing large-scale digital transformation programs in a matrixed global environment.
- Exceptional communication leadership and stakeholder management skills.
- Strong understanding of digital platforms (eCommerce CMS CRM analytics etc.) and customer experience best practices.
- Experience in Agile SAFe and/or hybrid delivery methodologies.
- PMP PgMP or Agile certifications required.
WE VALUE:
- Ability to influence at varying levels across the organization
- Excellent communication skills
- Operational excellence
- Business Acumen
Why Join ADI
Be part of a global leader in distribution with a strong commitment to digital innovation.
Lead high-impact programs that directly shape the customer experience. Collaborate with passionate forward-thinking professionals in a dynamic environment.
#LI-FH1 #Hybrid
Required Experience:
Director
Employment Type
Full-Time
