Program Coordinator, Trauma
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the American College of Surgeons
The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 90000 members and is the largest organization of surgeons in the world. For more information visit .
Summary:
The Program Coordinator provides daily operational coordination for the patient-level data collection processes which support the Trauma Quality Programs (TQP) including customer support technical supervision and problem diagnosis and other front-line addition the Coordinator supports the distribution of standardized datasets from application through fulfillment as well as other associated duties in support of the Data and Report Operations team.
This exempt position will report to the Manager of Data Operations in the Division of Research and Optimal Patient Care. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.
The anticipated salary range for this position is $55000 - $60000 (commensurate with related experience).
Responsibilities:
- Coordinates all aspects of the data collection process including website updates written communication tracking and follow up data quality monitoring training material development technical troubleshooting and updates to standard operating procedure documentation.
- Provides customer support either through conventional means or by leveraging AI-supported tools for participating hospitals on all aspects of the program and maintains a database on customer support issues and FAQs.
- Coordinates the dataset request and fulfillment process for the TQP PUF and custom datasets. Contribute to the management of data collection surveys for custom research projects.
- Conducts analyses in support of data quality monitoring hospital reporting and TQIP and Annual Call for Data benchmark reports.
- Coordinates TQIP TQP Participant Hub and Data Center website content and messaging on data related activities.
Required Education and/or Experience:
- Bachelors degree or higher from an accredited college or university is required.
- At least 2 years of similar customer support experience is preferred. Data collection and/or healthcare registry experience is a plus.
- Must be detail oriented and thrive in a customer facing role.
- Some experience leveraging AI for customer service work would be a plus.
- Excellent organizational skills attention to detail and multitasking abilities are required.
- Excellent communication (written and verbal) skills are essential.
- Strong working knowledge of Microsoft Office products (Outlook Word Excel and PowerPoint) is required.
Comprehensive Benefits:
Were committed to attracting and retaining top talent via valuable benefits!
- Vacation personal and sick hours including 13 paid holidays per year
- Tuition Reimbursement
- Medicalcomprehensive coverage through BlueCross BlueShield
- Dental Vision and Prescription drug program
- 403(b) Matching Program
- Pension Plan
- Flexible Spending Medical/Dependent Care
- Employee Assistance Program
- Short Term/Long Term Disability
- Life Insurance
- Domestic Partner Coverage
The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process please send an e-mail to or call and let us know the nature of your request and your contact information.
Required Experience:
IC
Key Skills
- Project / Program Management
- Program Management
- Developmental Disabilities Experience
- Organizational skills
- Data Collection
- Meeting Facilitation
- Utilization Review
- Administrative Experience
- Program Development
- Public Speaking
- Supervising Experience
- Social Work
About Company
We are pleased to inform you that ASMACS is a Human Resources Management Consultancy & Placement Company having ISO 9001:2008, ISO 9001:2015, OHSAS 18001:2007, ISO 27001:2013 certification, initiated in 1984, having a wide network of offices within India (Mumbai, Chennai, Cochin, ... View more
