Remote Engineer

Founded in 2006 Coretelligent provides comprehensive IT services and solutions to enable SMBs to seamlessly power and successfully grow their businesses. Headquartered just outside Boston in Needham MA the company has been recognized as a leader by Forbes and the Boston Business Journal and has been ranked on Inc. 5000s fastest growing companies in America for the last two years. Coretelligent has offices in New York City and Mountain View CA and serves loyal clients from a broad range of industries including financial services clean energy life sciences and emerging technology.

We are an organization committed to delivering an exceptional customer experience. Clients trust and repeatedly choose Coretellient for our unparalleled responsiveness and reliability the highest ethical standards and cutting edge technology.

As such our working environment dedicates time and energy to going above and beyond in order to ensure we exceed client return working at Coretelligent truly means you are rewarded for your efforts. We foster a collaborative work environment open communication and a passion for technology and service that yields the best possible outcome for our clients.

Our ideal candidate is highly communicative ambitious detail oriented and is able to work autonomously and in a team environment. As a Coretelligent professional your honesty responsiveness technical expertise and even your sense of humor translate to a winning relationship with outstanding business results. Coretelligent provides its employees with competitive compensation a comprehensive benefits package including medical and dental insurance and 401k.

Required Hands On Experience: 1-2 Years experience in a customer oriented support environment.

Remote Support:Respond to customer trouble tickets or emails. Provide remote diagnostics and take corrective action as defined by Coretelligents SLA. Troubleshoot diverse range of hardware and software.Perform repairs to hardware to resolve defects. Knowledge of protocols for all equipment and other vendors products. Collaborate with fellow team members to solve challenging issues.

Desktop/Laptop: Build/Rebuild and configure new Laptops and Desktops for various clients per the client specific build process. Extensive user desktop support experience with Windows XP through

Windows 7. Troubleshoot local PC connectivity issues application issues (Microsoft Office 2003/2007/2010 required) hardware issues etc. MacOS experience a strong Server/Active Directory: Support Windows Active Directory networks 2003/2008 with DHCP DNS OUs and Group Policies in small to medium businesses consisting of one or more sites.

Networking: Troubleshoot various connectivity issues from the PC to a server or the internet. Ability to troubleshoot tcp/ip and network printers and relevant network queues. Troubleshoot first-level network (LAN/WLAN) connectivity issues (DHCP DNS WINS).

Required Technical Skillsets

We market ourselves as an efficient customer centric boutique IT services provider. This is an extremely fast paced environment that will offer a unique opportunity for new candidates to touch and familiarize themselves with cutting edge technology.

Knowledge of:(Setup Configure Maintain Troubleshoot Instruction on Use)

• MS Office/Outlookfor Mac (Expertise)
• MS Windows XP Vista 7 (Expertise)
• MS Windows ServerR2 (Basic Knowledge)
• Active Directory Group Policy Batch Scripting Local & Roaming User Profiles (Basic Knowledge)
• DHCP DNS Active Sync (Expertise)
• Citrix & Terminal Services (Basic Knowledge)
• Network Printing & Multi-Function Devices (Expertise)
• Corporate antivirus/antimalware (Sophos Symantec AVG)
• Disk imaging and recovery products (Ghost Acronis Ontrack etc.)
• Mobile Devices (Android Apple Blackberry)
• Apple Dell HP Lenovo (Desktops Laptops Tablets Servers and their peripherals)
• VPN Clients (Cisco Sonicwall)