Senior IT Support Specialist, Desktop Services

STR is seeking a Senior IT Support Specialist to join our collaborative high-performing team. Our IT specialists play a major part in our employees success tackling every challenge with a positive solution-focused mindset and resolving complex technical issues with speed and precision. This role calls for proven expertise in diagnosing and troubleshooting advanced problems managing enterprise IT resources and delivering exceptional customer support to both local and remote staff.

Description:

• Diagnose troubleshoot and resolve hardware software and network issues with minimal supervision

• Manage daily workload by addressing incoming tickets in ServiceNow and assisting end users through physical walk-ins.

• Provide hands-on guidance to end users while resolving issues

• Conduct root cause analysis and confirm resolution through testing and follow-up

• Provision image and configure systems for new hires contractors and interns

• Perform full-cycle desktop support including OS deployments software upgrades configurations and data migrations for Windows macOS and Linux systems

• Manage and troubleshoot enterprise printers scanners and multifunction devices

• Create manage and audit Active Directory and LDAP accounts groups and permissions

• Assist with server network and storage administration tasks as needed

• Document solutions in the IT knowledge base with clear accurate and technically detailed entries

• Maintain an accurate audit-ready inventory of hardware software and licenses

• Procure track and maintain hardware and software assets to meet stocking requirements

• Collaborate with other Enterprise IT teams to implement best practices and maintain compliance standards

• Participate in scheduled off-hours support for critical incidents

Minimum Qualifications:

• Minimum 5 years of enterprise IT support experience in a multi-platform environment

• Ability to obtain a security clearance (active clearance desired)

• Minimum High School Diploma or equivalent

• Advanced proficiency with Windows 10/11 macOS and major Linux distributions

• Strong knowledge of enterprise software including Microsoft 365 VMware and engineering/scientific tools such as Matlab

• Strong knowledge of Active Directory administration including Group Policy and delegated permissions

Preferred Qualifications

• Certifications such as CompTIA Security Network Linux or equivalent professional credentials

• Proven ability to work independently manage multiple priorities and succeed in fast-paced rapidly changing environments with minimal supervision

• Strong analytical and diagnostic skills

• Consistent record of delivering high-quality customer service and building strong user relationships

Why Youll Love Working at STR:

At STR we believe in creating a workplace where our employees feel valued supported and connected while contributing to challenging and meaningful addition to the traditional health and welfare benefits we offer a variety of perks to enhance your experience such as the following:

• Generous paid time off offerings paid parental leave and flexible work arrangements (this position offers 9/80 4/40 or 5/40 workweek options)

• Fitness reimbursement up to $299 for gym memberships yoga studios or similar plus an additional Blue Cross Blue Shield fitness reimbursement of up to $300

• Complimentary Company swag and regular employee events such as summer food truck lunches summer outing winter soiree and bi-monthly happy hours (with STR-covered appetizers)

• Complimentary snacks cold brew/coffee and weekly Bagel Fridays

• 4% company match and 6% profit sharing through the 401k program

• Complimentary Identity Theft protection

• Career growth opportunities including tuition reimbursement up to $15000/year for eligible coursework learning and development resources and 50% reimbursement of professional society membership dues

Were proud of the community-oriented culture weve built and were excited for you to be a part of it.

Pay Information
Full-Time Salary Range: $82000 - $103000

The salary range listed is based on external market data. Offers are based on factors such as but not limited to the candidates experience education training key skills/critical skills security clearances and prevailing market and business conditions.

STR is a growing technology company with locations near Boston MA Arlington VA near Dayton OH Melbourne FL and Carlsbad CA. We specialize in advanced research and development for defense intelligence and national security in: cyber; next generation sensors radar sonar communications and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.

STRis committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging and we go home at night knowing that we pushed the envelope of technology and made the world safer.

STR is not just any company. Our people culture and attitude along with their unique set of skills experiences and perspectives put us on a trajectory to change the world. We cant do it alone though - we need fellow trailblazers. If you are one join our team and help to keep our society safe! Visit us more info.

STRis an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race color religion sex (including gender identity sexual orientation and pregnancy) marital status national origin age veteran status disability genetic information or any other characteristic protected by federal state or local laws.

If you need a reasonable accommodation for any portion of the employment process email us atand provide your contact info.

Pursuant to applicable federal law and regulations positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.