Head of Operations

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

At Vahan we are building Indias first AI-powered recruitment marketplace for the countrys 300 million-strong blue-collar workforceopening doors to economic opportunities and brighter futures. Already Indias largest recruitment platform Vahan is backed by marquee investors like Khosla Ventures Y Combinator Airtel Vijay Shekhar Sharma (CEO Paytm) and leading executives from Google and customers include household names like Swiggy Zomato Rapido Zepto and many more. We leverage cutting-edge technology and AI to recruit for the workforces of some of the most recognized companies in the country.

Our vision is ambitious: to becomex the go-to platform for blue-collar professionals worldwide empowering them not just with earning opportunities but also with the tools benefits and support they need to thrive. We aim to impact over a billion lives globally creating a future where everyone has access to economic prosperity.
If this mission excites you Vahan might just be your next adventure. Were on the hunt for bold execution-focused leaders who can scale what matters. Dive into the details below to see where you can make your mark.

About the Role

As the Head of Operations you will own the full stack of centralized and field operations that power Vahans recruitment marketplace. You will be the driving force behind how we deliver retain and scale our valueensuring that our systems people and processes work in harmony to enable success for both employers and workers.

This is a critical leadership role at the heart of Vahans execution engine. Youll own our frontline and backend operations across phone and field channelsensuring high-quality hiring onboarding and post-placement retention all while delivering a seamless experience to clients and candidates alike.

What You Will Own

Central Operations Performance
Improve Early Retention: Own worker retention metrics by scaling post-hiring coaching and support systems.
Hiring Support SLAs: Ensure SLA adherence for candidate issue resolution and arrest drop-off due to process delays.
Telecalling Ops Efficiency: Drive call productivity (connects/hour) and resolution efficiency across worker acquisition support and client operations teams.

Field Operations Execution

Fulfillment Success Rate: Ensure fulfillment success during on-ground drives minimizing last-mile drop-offs and documentation errors.
Client side operations: Ensure seamless liaising with customers to unlock placements especially for last mile or minute challenges.
VL Productivity: Improve average VL performance through targeted coaching and supporting product enablementmeasured by VL-wise issues resolved and tool usage metrics.

Operational Excellence & Scale

Ops Playbook Creation & Adoption: Institutionalize SOPs for all ops motions ensuring 100% process compliance across field and telecalling teams.
Hiring & Training: Reduce new ops team ramp-up time while improving QA practices and scores.
Long term efficiencies: Bring about insights from the ground to develop product and technology solutions to improve efficiencies and potentially launch new product lines

You Will Thrive in This Role If You:

Bring overall experience of 12 years with 8 years in leading complex ops functions in a high-growth startup or scaling environment.
Have deep experience running large telecalling and field teams with a bias for operational clarity and outcome ownership.
Are a master of systems thinking able to solve for both scale and precision in distributed teams.
Can influence without authority navigating cross-functional dependencies and client-facing scenarios with confidence.
Are passionate about building process-driven mission-aligned teams that execute with intensity and pride.

At Vahan youll have the opportunity to shape the operating muscle of Indias largest recruitment engine. Were committed to enabling livelihoods at scaleand to doing so with dignity impact and efficiency. Heres what we offer:

Unlimited PTO: Trust and flexibility to manage your time in the way that works best for you.
Comprehensive Medical Insurance: Coverage that protects you and your loved ones.
Monthly Wellness Leaves: Recharge regularly to stay at your best.
Competitive Pay: Your contributions are recognized and rewarded with a compensation package that reflects your impact.

Required Experience:

Director

About UsAt Vahan we are building Indias first AI-powered recruitment marketplace for the countrys 300 million-strong blue-collar workforceopening doors to economic opportunities and brighter futures. Already Indias largest recruitment platform Vahan is backed by marquee investors like Khosla Venture...