Director of Customer, Partner, & Public Sector Public Relations
Director of Customer, Partner, & Public Sector Public Relations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What Youll Do:
As a member of the Public Relations team you will shape and amplify ServiceNows voice through the lens of our customers and partners as well as our mission-critical work in the public sector.
Youll build narratives that illustrate real-world examples of joint innovations and trends identifying the stories that matter shaping them creatively and ensuring they land with impact across top-tier business tech and industry outlets.
As a trusted counselor to senior executives and a connector across the business youll bring together insights media instincts and bold storytelling to elevate ServiceNows reputation and that of our customers and partners.
With deep media relationships youll drive earned coverage that positions ServiceNow at the center of conversations about AI-driven enterprise and public sector transformation. Using partner and customer examples as proof points youll craft stories that show how real AI is moving the needle for real organizations with real results.
The successful candidate will be a key player on the communications team managing a team of PR professionals and collaborating with internal and external stakeholders across all levels to drive comprehensive integrated campaigns that enhance our brand reputation and drive awareness.
How Youll Do It:
- Lead PR Strategy and Execution for Customers Partners and Public Sector: Develop and execute a comprehensive PR strategy focused on key news moments announcements and an always-on storytelling engine.
- Integrated Communications: Collaborate across communications functionssuch as corporate internal and social mediato design and implement cohesive announcement and launch plans that maximize visibility and engagement.
- Team Management: Manage inspire and grow a team of talented PR professionals fostering an environment that promotes collaboration creativity and high performance.
- Media Relations: Build and maintain strong media relationships across tech business and vertical press consistently securing impactful media coverage. Serve as a spokesperson for the company when needed.
- Storytelling and Content Creation: Craft and drive compelling narratives around product innovation customer success and ROI. Develop messaging press materials and content that clearly articulate the value of ServiceNow.
- Cross-functional Collaboration: Partner closely with Product Marketing and Sales teams to align on go-to-market initiatives and maximize the impact of product launches customer stories and industry events.
- Executive Counsel: Provide strategic PR guidance to senior executives on product-related communications acting as a trusted advisor and offering insights on market positioning and media engagement.
- Metrics and Reporting: Track and analyze PR campaign performance and media coverage. Use data-driven insights to refine strategies and demonstrate the impact of PR on business goals.
Qualifications :
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI driven insights or exploring AIs potential impact on the function or industry.
- Experience: 12 years in communications PR or media relations with a focus on technology products platforms or AI. Previous experience in enterprise technology preferred; experience in a fast-paced environment at a high-growth tech company required.
- Leadership: Proven experience leading and growing high-performing PR teams with a collaborative approach and a focus on coaching and development.
- Integrated Communications Familiarity: Knowledge and experience in multiple communications disciplines with an ability to synthesize messaging and collaborate closely to drive execution across corporate internal thought leadership and social channels.
- Media Savvy: Extensive network of relationships with top-tier media outlets and journalists in the tech and business sectors. Skilled at pitching stories and securing coverage in a competitive landscape.
- Strategic Storytelling: Exceptional ability to craft and tell stories that communicate product innovation customer impact and business value. Strong writing and editing skills.
- Collaboration and Influence: Comfortable working with senior executives and cross-functional teams able to influence without direct authority.
- Tech Fluency: Deep understanding of current tech trends particularly in AI cloud computing and platform technologies with the ability to translate complex topics into accessible narratives.
- Self-Starter: Highly motivated and able to thrive in a fast-paced environment balancing strategic thinking with hands-on execution.
For positions in this location we offer a base pay of $170200 - $297900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Special Events
- Blog Posts
- Account Executives
- Fact Sheets
- Press Releases
- Account Management
- Client Relationships
- SEO
- Content Marketing
- Client Meetings
- ROI
- Client Contact
- Client Service
