Principal Infrastructure Architect | Enterprise & Mission Critical Systems
Principal Infrastructure Architect | Enterprise & Mission Critical Systems
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1 Vacancy
Job Description
Role Summary:
We are seeking a visionary and technically adept Principal Infrastructure Architect to lead the design and implementation of scalable secure and high-performance infrastructure ecosystems. This role will serve as a strategic partner to application teams enabling seamless integration of full-stack solutions across hybrid environments. The architect will drive innovation in infrastructure design ensuring alignment with enterprise goals and modern engineering practices.
Key Responsibilities
Infrastructure Strategy & Design
- Develop and maintain the infrastructure architecture roadmaps to support critical business applications and services
- Define hosting architectures across cloud native and hybrid platforms partner with engineering teams on the usage and adoption of these architectures.
- Evaluate emerging technologies and align infrastructure capabilities with evolving business requirements.
- Align strategy and design with FinOps principles to optimize cloud spend
Resiliency Availability & Performance
- Ensure architecture designs meet enterprise standards for zero-trust resiliency disaster recovery and high availability.
- Establish performance benchmarks and monitoring frameworks to guarantee optimal service delivery.
- Proactively identify risks and design mitigations to minimize downtime and business disruption.
Security Compliance & Risk Management
- Embed security and compliance requirements (e.g. SOX PCI DSS GDPR HIPAA NIST) into infrastructure design.
- Integrate DevSecOps practices and compliance validation
- Collaborate with security and audit teams to ensure controls are implemented tested and attested.
- Implement governance processes that reduce risk and ensure consistent architectural practices.
Collaboration & Leadership
- Act as a trusted advisor to business stakeholders and executives translating technical strategies into business value.
- Partner with application teams system reliability engineers and operations teams to ensure infrastructure is fit-for-purpose.
- Lead cross-functional discussions and decision-making for business-critical initiatives.
- Mentor and guide technical teams to uplift architectural practices and operational excellence.
Innovation & Continuous Improvement
- Drive automation-first principles using Infrastructure-as-Code CI/CD and orchestration tools to accelerate delivery.
- Implement observability platforms to monitor service health and proactively detect issues.
- Evaluate and implement AI Machine Learning and Agentic frameworks to enhance productivity and reliability
- Champion modernization initiatives to replace legacy systems with more secure agile and cost-effective solutions.
Qualifications :
Qualifications
- Experience: 15 years in infrastructure architecture systems engineering or related domains
- Technical Skills
- Proven track record designing infrastructure deployments supporting mission-critical self-healing enterprise systems.
- Expertise with cloud service providers (AWS Azure GCP) and their broad portfolios of capabilities and services
- Demonstrated proficiency in designing and implementing microservices and serverless architecture solutions
- Strong understanding of AI services from leading hyperscalers
- Solid grasp of secure AI infrastructure principles and integration with ML and AIOps
- Strong knowledge of storage compute database management container orchestration and networking
Leadership Skills:
- Exceptional executive communication and stakeholder management skills.
- Ability to balance long-term strategy with practical tactical solutions.
Preferred Attributes
- Education: Bachelors degree in Computer Science Information Systems Engineering or equivalent (Masters preferred).
- Enterprise Architecture certification (TOGAF Zachman etc.).
- Experience leading infrastructure strategy in highly regulated or global enterprises.
- Demonstrated success in reducing operational costs while increasing system resiliency and agility.
- Experience with mission critical applications such as SAP
- Experience with ServiceNow platform particularly project and program management functionality
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- SAP BusinessObjects
- Enterprise Architecture
- Hybris
- SAP HANA
- SAP
- TOGAF
- Solution Architecture
- Cloud Architecture
- SAP BW 4HANA
- Salesforce
- SAP S/4HANA
- SAP ERP
