Senior Digital Experience Strategist - Apple Store Online
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The ideal candidate brings a proven track record of delivering innovative shopping experiences for a premium global brand. You will play a significant role in defining and delivering the customer experiences that distinguish official Apple digital stores as the top destinations for shopping Apple with WW Digital Experience partners Creative Designers Product Management Commercial teams and other business stakeholders you will define the customer journey content strategy and ongoing optimization and enhancement plans to ensure a seamless performant and engaging shopping experience.- Defines how customers navigate learn shop configure and purchase products in EMEIA across our platforms. - Collaborates with key cross functional teams both WW and within the region to integrate business priorities and strategies into the shopping experience. - Author and present detailed strategic briefs and presentations to inform cross functional partners of business priorities experience opportunities and performance.- Consultation and delivery of key strategic experience projects in the market including market & platform expansion and feature enhancements.- Clearly understands the online business and impact of customer journey & experience. Reports regularly on performance and identifies actionable insights.- Conducts research on market & competitor trends and analyze consumer behavior and internal performance to drive optimization expansion and business case development.
- Extensive experience defining and developing consumer-facing digital shopping journeys or relevant e-commerce experience for a premium global brand.
- Demonstrable knowledge of regional retail industry trends marketplaces and platforms in EMEIA.
- Fluent in English.
- BA/BS degree or equivalent experience (MBA a plus).
- Exceptional ability to problem solve develop creative solutions and demonstrate resourcefulness.
- Experience working closely with creative and UX teams to create innovative customer experiences and define shopping journeys.
- Exceptional communication storytelling and presentation skills.
- Self starter with proven ability to influence across teams to drive innovation and results.
- Adept at building collaborative bridges and fostering relationships with cross functional and global teams in addition to flexibly adapting to feedback.
- Demonstrates Apples values of inclusion and diversity.
Required Experience:
Senior IC
Key Skills
- Environmental Consultancy
- MAC
- Inventory Control
- Access Control System
- Customer Service
- B2C
About Company
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