Client Service Lead Representative
Client Service Lead Representative
Posted on :
10-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About the Role
Responsible for specific functions as a Lead or single person on site. Activities include organization scheduling assignments for staff and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies procedures tools and equipment. Maintains and promotes positive customer relationships.
Your Impact
Production and Workflow
- Monitors and ensures compliance with established workflow processes and procedures.
- Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.
- Ensures quality control of shift work (perform physical check of work check against customer requests check quality and consistency of processing).
Equipment Knowledge and Care
- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturers specifications.
- Keeps abreast of technical knowledge and skills of hardware and software through consultation class instruction manuals self-training and exchange of information.
Administration and Reporting
- Performs data entry.
- Supervises supply inventory and record keeping.
- Ensures site records such as logbooks time sheets and other reporting devices are properly used and maintained by the staff.
Results Expected
- Responsible for overall health of the account including organization scheduling assignments for staff and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.
- Monitors and ensures compliance with established workflow processes and procedures.
- Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.
- Ensures quality control of shift work (perform physical check of work check against customer requests check quality and consistency of processing).
Equipment Knowledge and Care
- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturers specifications.
- Keeps abreast of technical knowledge and skills of hardware and software through consultation class instruction manuals self-training and exchange of information.
Administration and Reporting
- Performs data entry.
- Supervises supply inventory and record keeping.
- Ensures site records such as logbooks time sheets and other reporting devices are properly used and maintained by the staff.
Results Expected
- Responsible for overall health of the account including organization scheduling assignments for staff and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role and requires compliance with customer policies and protocols which may include COVID-19 vaccination and other measures relating to COVID-19.
In accordance with applicable law we are providing the anticipated rate for this role: $20.54 - $28.20 hourly
- Associates degree or equivalent experience required plus 6 or more years of related experience.
- Strong customer service and communication skills are required.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
- May require driving between multiple client locations may also require a personal vehicle (valid drivers license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
In accordance with applicable law we are providing the anticipated rate for this role: $20.54 - $28.20 hourly
- Associates degree or equivalent experience required plus 6 or more years of related experience.
- Strong customer service and communication skills are required.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
- May require driving between multiple client locations may also require a personal vehicle (valid drivers license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
Company Overview
About our Company - Canon U.S.A. Inc. is a leading provider of consumer business-to-business and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue its parent company Canon Inc. as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#LI-RH1 #PM19 #LI-Onsite
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
