Desktop Support Specialist
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Job Location:
Coral Gables, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Current Employees:
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The Desktop Support Specialist provides triage diagnostic and troubleshooting technical support services related to business applications and operating systems to ensure enterprise-wide networks and peripherals are functioning properly. This employee collaborates with project management network services and application development to identify requirements and resolutions to incidences.
CORE JOB FUNCTIONS
and manages escalated trouble tickets to maintain data integrity.
various applications to research and resolve incidences.
with team members on projects and issues.
and manages documentation and procedures.
project status to management.
front-end support and maintenance of the applications and modules used within the organization.
internal customers and end users in accessing the most appropriate application functions for their needs.
users of base requirements to meet troubleshooting needs.
guidance and backup to technical support and other relevant staff.
to University and unit-level policies and procedures and safeguards University assets.
for all aspects of the University Computer Lifecycle Management Program including ordering equipment processing requests managing and maintaining computer inventory.
for installation troubleshooting configuration and repair of UM managed equipment including desktop PC laptops and comparable devices across Windows and Mac environments.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS
Education:
Associates degree.
Experience:
Minimum 3 years of relevant experience. Any relevant education certifications and/or work experience may be considered.
Knowledge Skills and Attitudes:
Skill in completing assignments accurately and with attention to detail.
Ability to analyze organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Ability to work evenings nights and weekends as necessary.
Commitment to the Universitys core values.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
A7Required Experience:
Unclear Seniority
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
