Sales Operations Specialist

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

Our Employees: Are valued and empowered collaborative and team oriented innovative in their approach and passionate about their work. They are reliable trustworthy and open with a high level of integrity. They value diversity are inclusive and are committed to a global mindset.

Position Summary

The Sales Operations Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5s policies. This role provides a high level support to both internal sales teams and external partners to facilitate strong relationships and generate revenue for F5. This is a fast paced role ideal for someone who is highly organized loves details and wants to exceed expectations.

Sales Operations Specialist responsibilities will include but are not limited to: basic project management order processing troubleshooting and problem solving data quality sales support training and other assigned activities.

Primary Responsibilities

• Order processing and issue resolution
• Act as liaison between Field Sales Inside/Digital Sales Channel Sales Revenue Operations Sales Operations Finance and Accounting and other internal teams.
• Own and execute assigned projects or programs.

• Provide communication and education on current processes and best practices.
• Answer pre and post sales questions from F5 sales teams and external partners.
• Research inquiries utilizing various systems and tools.
• Intake and coordination of high priority customer requests.
• Ensure the integrity of Salesforce data.

• Identify process improvements to support business operations
• Perform other related duties as assigned.
• Responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

Knowledge Skills and Abilities

• Must be detailed oriented with a proven ability to multi-task
• Effective communication both in written and verbal form to interact with cross functional teams and departments
• Ability to work independently in a dynamic fast paced environment with minimal supervision

• Ability to work cross-functionally to find solutions and drive projects to completion.
• Must be a self-starter and effective time manager
• Passion for customer experience and exceeding expectations
• Understanding or knowledge of sales processes order administration processes etc.
• Basic project management

• Strong interest in identifying process improvement opportunities that support the key business operations
• Basic experience with Salesforce desired

Qualifications

• BA/BS degree or equivalent work experience

• 1 years of Sales Support experience preferred
• Proficient in Microsoft Outlook Word PowerPoint and Excel
• Salesforce experience preferred but not required

Physical Demands and Work Environment

• Duties are performed in a normal office environment while sitting at a desk or computer table.
• Duties require the ability to utilize a computer communicate over the telephone and read printed material.
• Duties may require being on call periodically and working outside normal working hours (late evenings).

F5 Networks Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience geographic locations and market conditions as well as to reflect F5s differing products industries and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation bonus restricted stock units and benefits. More details about F5s benefits can be found at the following link: F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .