Trainer and Change Management Specialist
Trainer and Change Management Specialist
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Job Description
This role is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static scheduled fixed-routes to a dynamic on-demand network of vehicles and youll be one of the pioneers shaping this transformation.
The Trainer and Change Management Specialist role combines client-facing and internal training responsibilities with a focus on supporting day-to-day operational excellence. The individual will serve as a subject matter expert on RideCos platform with deep knowledge of how various stakeholdersincluding dispatch teams drivers transit agencies call centers and internal staffinteract with the system and dashboards. They will play a key role in training onboarding and change management ensuring smooth adoption of the platform and operational best practices across all user groups.
Your day-to-day responsibilities will include:
- DeliverTraining&SupportChangeAdoption:Facilitate technical in-person classroom in-vehicle and virtual training sessions to educate RideCos implementation partners and customers. Use proven change management principles to support user readiness build confidence and reduce resistance to new processes and technologies.
- LeadChangeDuringNewServiceLaunches:Support and oversee soft launches by delivering training and change communications identifying knowledge gaps and reinforcing key learning objectives. Ensure clients are confident using the platform and assist program managers with virtual stop vetting and siting analysis. Act as a change champion to smooth transitions and increase long-term adoption.
- DevelopandMaintainTraining&ChangeEnablementMaterials:Create high impact training resources for various delivery formatspresentation slide decks job aids reference guides handouts videos and e-learning modules. Design materials not only to teach functionality but to support behavior change and process adoption. Lead the development of self-serve modules for both clients and internal stakeholders.
- ChampionInternalKnowledgeSharing&ChangeReadiness:Own and manage the internal knowledge base (Confluence) ensuring accurate up-to date content that supports staff in adopting new workflows and system updates. Foster a knowledge-sharing culture by encouraging contributions and aligning internal teams with best practices.
- DriveCustomerSelf-ServiceandEmpowerment:Lead the creation of a client facing support portal/knowledge base enabling customers to self-serve common tasks and troubleshoot effectively. Develop step-by-step guides (e.g. how to add a driver register users or configure dashboards) to ease the transition to new tools and processes.
- Client-Facing Documentation for New Features: Develop clear and engaging documentation for new platform features to support client understanding and smooth integration into existing workflows. Help clients manage change by contextualizing features within their day-to-day operations (e.g. feature guides like shift labels).
- ContributetoProductImprovements:Share user feedback and insights with the Product team to help refine usability and user experience. Act as the voice of the end-user to identify where additional support or change enablement may be needed to ensure platform success.
- SupportMarketing&EducationInitiatives:CollaboratewiththeMarketingteamtodevelop
educational content for RideCos website that speaks to prospective clients operational needs and helps them understand the benefits and capabilities of the platform during early stages of change. - Otherdutiesandprojectsasassigned
PreferredQualificationsandExperience:
- Education:BachelorDegreeorDiplomainEducationMarketingCommunicationsPublicrelationsorequivalentdegreeorarelatedfield(orequivalentcombinationofeducationandexperience.)
- 5to10yearsofexperienceintheTransitindustry(.)
- 1to5yearsofdirectcustomer-facingexperienceinatechnicalsoftwaresupportrole
- Top-notchcommunicator:Strongwritten/oralcommunicationandpresentationskills.
- TrainingProfessional: experience developing and documenting training materials in a technical software related environment
- Superiortroubleshootingandproblem-solvingskills
- TechSavvy:(Powerpoint)andothersimilarcontentpresentationsoftware.
- Projectmanagementexperienceisanasset:Experienceestablishingrequirementsmaintainingprojectplanscommunicatingwithstakeholdersanddeliveringresultson-time
- Location: Remote in the USA: based in or near Atlanta Dallas New York
- Abilitytotravelupto60%ofthetimewithinNorthAmerica
CompensationandBenefits:
- BaseSalary:$75K-$100Kperformancebasedbonusstockoptions
- Work-LifeBalance&AdditionalPerks:Flex-timeworkschedulesvacationtime
- BenefitsPlan:Medicaldentalprescriptionandmore
Whoweare:
RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCos cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly and it is the most adopted cloud-based on-demand transit software among the ten largest cities in the United marquee clients include Philadelphias SEPTA RTC Las Vegas San Antonio Metro and Houston Metro.
RideCos software powers a diverse range of use cases including paratransit residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee success of these services is supported by the industrys best customer service including a 95% plus customer retention are investing to scale up and capture the growing demand for on-demand shared rides solutions.
RideCo is proud to be an equal opportunity employer. We hire the best talent and strive to build a meritocratic are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process please mention this in your application.#LI-Remote
Required Experience:
Unclear Seniority
Employment Type
Full-Time
