Technology Risk & Control Manager, Issues and Events Management Operations Global Loyalty & Benefits
Technology Risk & Control Manager, Issues and Events Management Operations Global Loyalty & Benefits
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Job Description
Salary Range: $110000.00 to $190000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The newly formed Technology Control Management (TCM) Process Risk Reduction & Enterprise Platforms (EP) Risk Advisory team has been created to drive effective Operational Risk strategies for the Enterprise Platforms (EP)team. A dedicated team has been established to support all Enterprise Platforms (EP) Issues Management including this new role to be the single point of contact forGlobal Loyalty & Benefits (GLB). The Issues Management Lifecycle defines how the company will identify & capture plan for mitigate & monitor close and validate its identified issues.
This role will ensure that all ProgramManagement activities are completed that all Issues Management milestones are met and will drive operational efficiencies in howthe GLB Issues Management team perform to meet their objectives. In addition this role will be accountable for all GLB Issues Management capacity planning being clear on new and current inventory to provide status reporting and ensure no milestones are missed. It is critical to build strong relationships within the team with the GLB partners and other Control Management teams to leverage best practices and elevate ways of working.
How will you make an impact in this role
The Risk & Control Manager Issues and Events Management Operations Global Loyalty & Benefits will:
- Own the Issue Management inventory for Global Loyalty & Benefits (GLB) and ensure all milestones are met.
- Ensure all Issues inventory for GLB is tracked and completed to the process standards ensuring sign off is achieved from compliance and all necessary steps are captured.
- Provide executive reporting for stakeholders and ensure all Issues have clear plans in place that will be met. Building and maintaining strong trusted relationships with senior leaders and key stakeholders effectively communicating managing expectations and ensuring alignment on goals timelines and outcomes.
- Elevate the quality of documenting issues and control enhancements by advising causal or owning teams of how to enhance their controls.
- Mitigate the risk of missing timelines and put in processes to ensure escalations are completed ahead of time.
- Champion organizational change ensuring teams are alignedinformed and supported.
- Lead inspire and align cross-functional teams fostering a culture of accountability collaboration and continuous improvement and development.
- Be a strategic thinker withthe ability to investigate root-cause problem solve and implement effective solutions.
Required Qualifications:
- Strong previous experience in end-to-end program or project management in a complex fast-changing environment.
- Demonstrated ability to lead without direct authority particularly leading through change.
- Exceptional stakeholder management skills especially with senior leadership.
- Strong business acumen with the ability to quickly understand and synthesize business needs.
- Robust analytical and problem-solving skills with an ability to analyze data identify trends and effectively resolve.
- Understanding of the operational risk environment and / or risk mitigation strategies is a plus.
PreferredQualifications:
- Experience in Control Management or Operational Risk environment.
- Bachelors Degree or equivalent experience.
- Experience in Technology project delivery models and agile frameworks to support communications to our partners.
Required Experience:
Exec
Employment Type
Full-Time
