Software Engineer E5 Enterprise Search

Who are we

Whatfix is an AI platform advancing the userization of enterprise applications empowering companies to maximize the ROI of their digital investments. Technology needs adoption. Its no different for AI. As AI reshapes roles workflows and human-machine interactions it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user not the other way around.

At the heart of userization philosophy is ScreenSense our proprietary AI engine which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals Whatfix delivers real-time guidance nudges knowledge and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.
• Product Analytics uncovers friction and closes adoption gaps.
• Mirror allows employees to train in safe simulated environments.

These are ur embedded with Whatfix AI Agents which supercharge creation insights and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.
• Whatfix Mirror 2.0 is the worlds only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together these products reflect Whatfixs commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified intelligent way to find answers across systems apps and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablementensuring AI is not only embedded but also usable trusted and outcome-driven for every employee.

At Whatfix were not just making software easierwere making AI work for people.

The company has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including 80 Fortune 500 companies such as Shell Schneider Electric and UPS Supply Chain Solutions.

Investors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Peak XV Partners and Stellaris Venture Partners.

Whatfixs leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year
• Only DAP to be recognized as a Leader across various DAP reports for the past 5 years by leading analyst firms like Gartner Forrester IDC and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
• Named a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year Computer Software - 100 or More Employees.
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for Software Asset Management Solution of the Year

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fifth Consecutive Year
• Listed on the Financial Times & Statistas High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

About the Role

We are looking for a passionate and experienced Software Engineer (E5 / E6 level) to join our Enterprise Search team which is at the core of redefining how users discover and interact with information across Whatfixs digital adoption platform. This is a unique opportunity to solve deep information retrieval and search relevance challenges using scalable infrastructure cutting-edge NLP and Generative AI.

As an engineer at this level youll be expected to operate with strong ownership lead cross-team technical initiatives and influence design choices that directly impact user experience and business outcomes.

What Youll Do

As a senior engineer you will:

• Build a 0-to-1 Enterprise Search product with a strong focus on scalability performance and relevance.
• Lead proof-of-concept efforts to validate ideas quickly and align with business goals.
• Architect and implement robust maintainable and scalable systems for indexing querying and ranking.
• Develop data pipelines implement automation for reliability and ensure strong observability and monitoring.
• Work closely with Product Managers and Designers to translate user needs into data-driven intuitive search experiences.
• Guide and support junior engineers through code reviews technical direction and best practices.
• Collaborate with cross-functional teams (data platform infra) to deliver cohesive and high-impact solutions.

What Were Looking For

Must-Have Skills:

• Familiarity with LLMs RAG pipelines or knowledge graph integrations.
• Deep expertise in information retrieval search engines (Lucene Elasticsearch Solr).
• Experience with vector search embeddings and/or neural ranking models (e.g. BERT Sentence Transformers).
• Strong programming skills in Java Python or Go.
• Familiarity with scalable data processing frameworks (e.g. Spark Kafka Flink).
• Good understanding of system design APIs caching and performance tuning.

Nice-to-Have:

• Experience with enterprise content connectors (SharePoint Confluence Jira etc.).
• Experience working in a SaaS B2B or product-first environment.

Qualifications

• 6-10 years of experience building backend systems infrastructure or AI platforms at scale.
• Proven ability to own and deliver complex features independently collaborate across teams and mentor peers in a fast-paced environment.
• Demonstrated experience leading initiatives with significant technical and organizational impact - from setting direction to aligning stakeholders and driving execution.

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust Do it as you own it;
• We are anequal opportunity employerand value diverse peoplebecause ofand not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status
• At Whatfix we deeply valuecollaboration innovation and human connection. We believe that being together in the office five days a week fostersopen communication strengthens our sense of community and accelerates innovationultimately helping us achieve our goals more effectively. At the same time we recognize the importance offlexibilityin balancing personal and professional priorities. To support this we offer the option towork from home up to two days per month.
• In any situation that requires additional flexibility were open toconsidering exceptions on a case-by-case basisto ensure youre supported in managing both work and life seamlessly.